Relationship Manager - Malayalam & English Speaking

Company: Talent Clearview India Private Limited

Job Type: Full-time

Work Mode: Remote (Work from Home)

Working Days: Monday to Friday

Working Hours: 9:30 AM - 6:00 PM

Experience: 2 - 5 years

Salary: 3.5 - 5.0 LPA (Fixed) + Performance-Based Incentives

Preferred Location: Kerala (Candidates from other locations may also apply)

About Talent Clearview

Talent Clearview India Private Limited provides professional business and workforce solutions to individuals and organizations. Our services cover staffing, finance, corporate compliance, business process outsourcing and other professional services.

We focus on understanding customer requirements and delivering appropriate solutions while building long-term professional relationships.

About the Role

We are looking for an articulate, confident and customer-oriented Relationship Manager who is fluent in Malayalam and English.

The ideal candidate should have excellent communication and interpersonal skills, a professional approach to customer interactions and the ability to establish trust with prospective and existing customers.

The role involves engaging with customer enquiries, understanding their requirements, explaining our services, maintaining customer relationships and guiding prospective customers towards suitable service solutions.

We value meaningful customer interactions, consultative engagement and long-term relationship building over aggressive or high-pressure selling.

This is an individual-contributor position and does not involve managing a team.

Key Responsibilities

- Engage with prospective and existing customers through telephone calls, WhatsApp, email and virtual meetings.
- Understand customer requirements,



expectations and concerns through effective conversations.
- Explain the company's services, processes and solutions clearly and professionally.
- Build and maintain robust relationships with prospective and existing customers.
- Follow up with enquiries and maintain consistent communication throughout the customer engagement process.
- Guide prospective customers through the decision-making process and facilitate suitable service conversions.
- Handle customer questions, concerns and objections with patience, clarity and professionalism.
- Conduct occasional B2B client interactions and virtual meetings.
- Coordinate with internal teams to ensure a smooth and satisfactory customer experience.
- Maintain accurate customer information, interaction history and follow-up records in the company's CRM.
- Identify opportunities to improve customer engagement, satisfaction and business conversions.

Candidate Requirements

- Fluency in Malayalam is mandatory.
- Good spoken and written English communication skills are essential.
- Excellent interpersonal, listening and relationship-building skills.
- 2 - 5 years of experience in customer relationship management, client engagement, account management, customer success or consultative sales.
- Ability to understand customer needs and communicate appropriate solutions confidently.
- A professional and pleasant telephone manner.




- Ability to handle customer conversations independently and follow up consistently.
- Basic computer proficiency and familiarity with CRM systems.
- Ability to work independently and remain productive in a remote working environment.
- A customer-centric mindset with a genuine interest in building long-term professional relationships.

Preferred Industry Experience Candidates with experience in any of the following industries will be preferred:

- Banking and financial services
- Insurance
- Counselling
- Recruitment and staffing
- Hospitality and customer-facing professional services
- Business consulting and other B2B/B2C service industries

Work Arrangement

- Fully remote work-from-home position.
- Monday to Friday, 9:30 AM to 6:00 PM.
- Candidates must have access to a computer/laptop and a reliable internet connection.
- The role requires professional availability during working hours, participation in virtual meetings and timely completion of assigned responsibilities.

What We Offer

- Fixed annual compensation of 3.5 - 5.0 LPA.
- Additional performance-based incentives.
- Five-day working week.
- Remote working opportunity.
- Professional and collaborative work environment.
- Opportunity to develop expertise in customer success, client relationship management and business development.

Important Language Requirement Fluency in Malayalam is essential for this position. Candidates must also be comfortable communicating professionally in English, including handling customer conversations, virtual meetings and business correspondence.

If you are an excellent communicator who enjoys interacting with people, understanding their needs and building lasting professional relationships, we would like to hear from you.

📌 Relationship Manager - Malayalam & English Speaking (Kochi)
🏢 Talent Clearview India
📍 Kochi