Key Responsibilities

1. P&L; Management

- Own and manage the complete Profit & Loss account for the assigned region.
- Develop annual business plans, budgets, and revenue forecasts.
- Drive revenue growth while maintaining target gross margins and EBITDA.
- Monitor operational costs and implement cost optimization initiatives.
- Ensure achievement of financial KPIs including revenue, profitability, cash flow, and working capital.

2. Business Development & Growth

- Identify and develop new business opportunities with corporate clients across IT/ITES, BPO, Manufacturing, Automotive, Pharma, BFSI, and Industrial sectors.
- Lead RFQs, RFPs, commercial negotiations, and contract closures.
- Build a strong sales pipeline and ensure conversion of opportunities.
- Develop market intelligence on competitors, pricing trends, and industry developments.
- Drive cross selling and upselling opportunities within existing accounts.

3. Operations Management

- Oversee end-to-end transport operations across the region.
- Ensure seamless execution of employee transportation services as per agreed SLAs.
- Manage fleet deployment, route optimization, vehicle utilization, and productivity.
- Monitor operational KPIs such as:
- On-time performance

- Vehicle utilization

- Trip adherence

- Driver productivity

- Customer satisfaction scores
- Lead contingency planning and crisis management.

4. Customer Relationship Management

- Act as the primary escalation point for strategic customers.
- Build strong relationships with key stakeholders and decision-makers.
- Conduct regular business reviews with customers.
- Ensure SLA adherence and service excellence.
- Drive customer retention and contract renewals.

5. Vendor & Fleet Management

- Develop and manage a network of transport vendors across the region.
- Negotiate commercial terms and service contracts.




- Ensure sufficient fleet availability to meet customer demand.
- Drive vendor performance management through defined KPIs.
- Optimize fleet costs while maintaining service quality.

6. Safety, Compliance & Quality

- Ensure compliance with all statutory, transport, labor, and safety regulations.
- Drive implementation of road safety initiatives and best practices.
- Monitor vehicle documentation, permits, insurance, and audits.
- Ensure adherence to customer-specific compliance requirements.
- Lead quality improvement initiatives and corrective action programs.

7. Team Leadership

- Lead and develop regional operations, customer service, and business development teams.
- Set performance objectives and conduct periodic reviews.
- Build a high-performance culture focused on accountability and customer satisfaction.
- Identify training and development needs for team members.
- Drive employee engagement and retention initiatives.

Experience

- 10-15 years of experience in Transportation, Mobility, Employee Transport Services, Logistics, Fleet Management, or Contract Transportation.
- Minimum 5 years in a leadership role managing regional operations and P&L.;
- Proven track record in business development and operational excellence.

Key Competencies

- P&L; Management
- Strategic Planning
- Business Development
- Key Account Management
- Transport Operations
- Vendor Management
- Commercial Negotiation
- Team Leadership
- Customer Relationship Management
- Analytical & Financial Acumen
- Problem Solving & Decision Making

Ideal Candidate Profile A commercially driven transport professional with robust expertise in People Transportation Services (Employee Transportation, Corporate Mobility, Staff Transportation, Crew Movement, Shuttle Services, etc.), capable of managing a large regional operation while driving profitable growth, customer retention, and operational excellence.Role & responsibilities

Preferred candidate profile

📌 Regional Manager Lead (Mumbai)
🏢 Ceva Logistics
📍 Mumbai