Company Description Chai Point is the world’s largest chai-led beverage platform and an omni-channel brand that has been serving customers since 2010. The company reaches millions of people daily through retail stores, cloud kitchens, workplace hubs, institutions, consumer packaged goods, and HORECA partners. Its proprietary myChai™ cloud-connected brewing system enables consistent, high-quality chai and coffee at scale across India.

With over 180 retail stores, more than 3,500 workplace community hubs, and 700,000 cups served every day, Chai Point is rapidly expanding its footprint. Backed by leading global investors and significant funding, the brand continues to grow with a strong focus on authenticity, sustainability, and community engagement.

We are hiring: Deputy Manager / Manager – Repair & Maintenance (West) | Chai Point | Mumbai

Chai Point runs thousands of IoT-enabled tea and coffee vending machines across 79+ cities.



I am looking for a field service leader to own our largest regional portfolio.

The role

- Lead a 20+ member field service team across Mumbai, Pune, Ahmedabad, Surat, Goa and Nagpur
- Own machine uptime, breakdown turnaround and preventive maintenance compliance
- Control spare parts consumption and regional service cost
- Be the service face for key accounts and handle escalations to closure
- Coach technicians and build a robust second line

You bring

- 8–12 years in field service or R&M;, with 3+ years leading a multi-city team
- Diploma or B.E./B.Tech in Mechanical, Electrical or Electronics
- Hands-on knowledge of electro-mechanical equipment
- A habit of managing by data: TAT, uptime, repeat calls, cost per ticket
- Experience in vending, QSR equipment, coffee machines or appliances is a plus

📌 Regional Maintenance Manager (Mumbai)
🏢 Chai Point
📍 Mumbai