Job Title: Public Relations Officer (PRO) – Hospital Experience Mandatory

Company: Nadakkavil Hospital

Location: Valanchery, Malappuram, Kerala

Job Type: Full-time

Department: Administration / Patient Relations

Experience Required: 2–5 Years

Duty Hours: 9 Hours per Shift

Shift: Rotational Day and Night Shifts

Nadakkavil Hospital is looking for an experienced and dedicated Public Relations Officer (PRO) to manage patient relations, coordinate hospital services and ensure a smooth and positive patient experience.

The candidate must have 2–5 years of previous hospital experience, preferably in Public Relations, Patient Relations, Front Office or Hospital Administration. The candidate should possess excellent communication, patient-handling and coordination skills.

Key Responsibilities

- Welcome patients and their attendants and provide necessary assistance.
- Guide patients regarding OPD consultations, doctor availability, hospital services and facilities.
- Coordinate with doctors, nursing staff and other departments to ensure smooth patient services.
- Handle patient and bystander queries, complaints and feedback professionally.
- Follow up on patient complaints and coordinate with the concerned departments for timely resolution.
- Assist patients and attendants during admission, transfer and discharge processes.
- Coordinate with the billing, insurance, pharmacy, laboratory, radiology and nursing departments.
- Ensure proper communication between patients, attendants and hospital staff.
- Conduct regular patient rounds and identify service-related issues.
- Collect patient feedback and maintain proper feedback documentation.
- Monitor patient satisfaction and report concerns to the administration.
- Assist in counselling patients and attendants regarding hospital procedures and services.
- Maintain daily reports, handover records and complaint follow-up details.




- Support the administration in improving patient experience and hospital service quality.
- Maintain patient privacy, confidentiality and qualified behaviour at all times.
- Follow hospital policies, SOPs and NABH standards.

Educational Qualification
- Any Degree preferred.
- Good communication skills in Malayalam and English.
- Knowledge of Hindi or other languages will be an added advantage.
- Basic computer knowledge and MS Office skills are required.

Experience Requirements
- Minimum 2–5 years of previous hospital experience.
- Experience in PRO / Patient Relations / Front Office / Hospital Administration preferred.
- Practical experience in handling patient complaints and coordinating hospital operations is essential.
- Freshers will not be considered.

Skills Required
- Excellent verbal and written communication.
- Strong patient-handling and interpersonal skills.
- Complaint management and problem-solving abilities.
- Good coordination and teamwork.
- Ability to handle difficult situations calmly and professionally.
- Good documentation and reporting skills.
- Patient-focused attitude and professional appearance.
- Ability to work under pressure.

Duty Requirements
- 9 hours per shift.
- Rotational day and night shifts.
- Willingness to work on weekends and public holidays as per the duty roster.
- Flexibility to coordinate with different hospital departments.

Job Details
- Position: Public Relations Officer (PRO)
- Department: Administration / Patient Relations
- Employment Type: Full-time
- Experience: 2–5 years (Hospital experience mandatory)
- Duty: 9-hour rotational day and night shifts
- Work Location: Nadakkavil Hospital, Valanchery, Malappuram, Kerala.

How to Apply Interested candidates with 2–5 years of hospital experience are invited to apply through Indeed.

Candidates without previous hospital experience will not be considered.

Pay: ₹9,700.00 - ₹41,000.00 per month

Work Location: In person

📌 Public Relation Officer (PRO) (Valanchery)
🏢 nadakkavil hospital
📍 Valanchery