- Welcome guests and handle check-in and check-out procedures.
- Manage walk-in enquiries, phone calls and WhatsApp enquiries.
- Handle guest bookings, reservations and room allocation.
- Assist guests with their requests, concerns and complaints.
- Maintain a professional and welcoming front-desk environment.
2. Property Operations & Management
- Oversee the overall day-to-day functioning of the property.
- Ensure rooms, common areas and facilities are clean and well-maintained.
- Coordinate with housekeeping and maintenance staff.
- Monitor property inventory, amenities and essential supplies.
- Conduct regular property inspections and report maintenance issues.
- Ensure smooth coordination between different shifts.
3. Booking & Revenue Management
- Manage reservations and occupancy records.
- Maintain guest details and booking records.
- Track daily collections, expenses and pending payments.
- Coordinate online and offline bookings.
- Promote room upgrades, extended stays and additional services.
4. Staff & Vendor Coordination
- Supervise housekeeping and support staff.
- Assign daily responsibilities and monitor staff performance.
- Coordinate with vendors and maintenance technicians.
- Ensure staff discipline and operational standards.
5. Reporting & Administration
- Prepare daily occupancy and revenue reports.
- Maintain cash, UPI and payment records.
- Handle guest feedback and review management.
- Share daily operational updates with management.
Requirements & Skills
- Graduate or equivalent qualification preferred.
- 1.5 years+ of experience in hospitality, hotels, PG or co-living operations preferred.
- Good communication and interpersonal skills.
- Basic knowledge of MS Excel, Google Sheets and WhatsApp Business.
- Customer service and problem-solving abilities.
- Ability to manage multiple responsibilities independently.
- Malayalam and English communication skills required. Hindi is an advantage.
- Willingness to work in rotational shifts.
Ideal Candidate We are looking for someone who:
- Takes ownership and responsibility for the entire property.
- Is friendly, approachable and guest-oriented.
- Has strong organisational and leadership skills.
- Can independently handle daily operational challenges.
- Is proactive, disciplined and solution-oriented.
What We Offer
- Opportunity to grow with an emerging hospitality brand.
- Exposure to end-to-end hospitality and property management.
- A energetic and friendly working environment.
- Career growth opportunities within Cocostay.
Apply Now! Interested candidates can share their updated resume through WhatsApp or email.
Join Cocostay and become part of our growing hospitality journey!