Shift - 4PM IST - 01AM IST, On-Site,Gurugram

EXC Managed Services (“EXC MS”) is the Global Capability Center of ElevenX Capital, a venture studio on a mission to found and exit 1,000 companies in a decade. The GCC is the shared engine behind the portfolio, delivering five capability towers:

- FPO: Finance Process Outsourcing
- ITO: Information Technology Outsourcing (for ElevenX portfolio companies)
- RPO: Recruitment Process Outsourcing
- LPO: Legal Process Outsourcing
- MPO: Marketing Process Outsourcing

We are seeking a President to build and lead the GCC end to end. This is not a traditional captive-center role. The mandate has two parts: first, make the GCC the high-quality, AI-enabled operating backbone for every ElevenX portfolio company; second, commercialize those capabilities for external clients and turn the GCC from a cost center into a profit center with its own P&L.;

The initial route to market runs through ElevenX portfolio relationships in higher education, including the Ellucian Banner install base. Over time, the President will develop distinct market-facing brands for each capability tower.

This is a builder role for a leader who has scaled a GCC, GBS or multi-service outsourcing business, is comfortable personally leading early sales, and can move between strategy, deal closing and operating discipline.

Key Responsibilities

Strategy, Go-to-Market & Brand

- Define the go-to-market strategy for each service line: target segments, offers, pricing, packaging and channels.
- Lead the brand architecture for EXC MS, including service-specific brands and web presence that clearly communicate each offering (for example, finance services to finance buyers).
- Convert ElevenX portfolio relationships and install-base accounts into a qualified pipeline, and launch the first outbound campaigns.




- Identify cross-sell motions across service lines and across the ElevenX portfolio.

Portfolio Service Delivery
- Oversee delivery across FPO, ITO, RPO, LPO and MPO through tower leaders, ensuring SLA adherence, client satisfaction and repeatable delivery.
- Ensure ITO delivery meets the infrastructure, cybersecurity and uptime requirements of ElevenX portfolio companies.
- Stand up capabilities quickly for recent portfolio companies as the studio launches them.
- Own key vendor, technology-partner and delivery-location relationships.

Commercialization, Go-to-Market and Brand
- Define the go-to-market strategy for each tower: target segments, offers, pricing, packaging and channels.
- Lead the brand architecture for EXC MS, including service-specific brands and web presence that speak directly to each buyer.
- Convert portfolio relationships and install-base accounts into a qualified pipeline, and launch the first outbound campaigns.
- Personally lead early sales cycles, from prospecting and executive pitches through negotiation and closing.
- Build and scale the sales and business development function as the towers mature.

P&L; and Revenue

- Own full P&L; accountability across all towers, including budgeting, forecasting, margin management and cost discipline.
- Own the revenue number, including bookings, pipeline, conversion and client retention.
- Establish revenue KPIs (pipeline generated, win rate, cost of acquisition, contract value) and report against targets.

Talent and Organization
- Recruit and lead the GCC leadership team,



including tower heads and operations leadership.
- Build the GCC’s employer brand and talent engine to attract and retain high-calibre people.
- Build a culture of commercial accountability, operational discipline and continuous improvement.

Governance and Reporting
- Represent GCC performance to xForce and ElevenX leadership, with board-style reporting on revenue, margin, pipeline and risk.
- Partner with portfolio company leaders as both clients and channel partners.
- Ensure compliance, data security and risk management across jurisdictions served.

Qualifications & Experience
- Bachelor’s degree in Business, Finance, IT or a related field; MBA or equivalent preferred.
- 15+ years of progressive leadership experience, including at least 5 years as COO or business unit head with full P&L; ownership in a managed-services, BPO or outsourcing business.
- Track record of building or scaling a multi-function capability center, ideally including a shift from cost center to revenue-generating business.
- Proven ability to build go-to-market from an early stage and personally close enterprise or institutional deals.
- Experience running delivery across finance, IT, recruitment, legal or marketing services; depth in two or more is strongly preferred.
- Experience serving US or global clients from an offshore or multi-location delivery model.
- Experience selling into higher education, or into an established ERP/SIS install base such as Ellucian Banner or Oracle, is a strong plus.
- Strong command of P&L; management, pricing, budgeting and forecasting across multiple business lines.
- Experience reporting to a Board, PE sponsor or holding company leadership, with excellent executive communication.
- Experience in PE-backed, venture-studio or high-growth environments is strongly preferred.

📌 President (Gurugram)
🏢 EXC Managed Services
📍 Gurugram