Responsibilities 1.

Account

Opening & Maintenance:✓ Run the processes for account opening, account maintenance & account closure related formalities as per YBL process✓ Handle customers’ enquiries and instructions, whilst ensuring that the Bank’s delivery standards are met in achieving total customer satisfaction. e.g. timely checking of account opening documentation, opening of Accounts etc.✓ Ensure adherence to process & documentation standards (e.g.,forms/checklists, welcome calling, approvals, etc.)✓ Ensure pro-active & sustained liaison with NOC, Product, Sales RM, etc. where required✓ Maintain strict vigilance on the quality of forms and documentation provided✓ Ensure timely follow up with Sales RMs of all BUs for resolution of any outstanding deferrals.2.

Transactions

Related:✓ Ensure proper scrutiny of all transactional documents submitted by the customer vis-à-vis branch checklist to ensure all that all necessary documents are submitted by the customer. ✓ Address all transaction related enquiries i.e. pre, during & post transaction processing & escalations✓ Ensure strong monitoring of all transactions3. Service & Quality:✓ Ensure that all people, process, data & systems in the branch are well attended to deliver consistent & superior levels of service to all customers.✓ Ensure that adequate records & data pertaining to customer queries and complaints is maintained & analysed for achieving greater process efficiency✓ Ensure daily / weekly monitoring & analyses of various data points & reports that have bearing on Customer Service & process adherence.✓ Play a pro-active role in current products, processes or systems roll out impacting the clients✓ Coordinate with relationship managers and meet / interact with key clients on a periodic basis to stock take on service levels and customer satisfaction. ✓ Ensuring collection of CSS forms on periodic basis and sent to NOC.✓ Implementation of 5S, ISO 9001:2000, Six Sigma standards & meet/exceed set quality parameters conforming to the standards.4. Audit & Compliance:✓ Responsible to follow all process, policies as per guidelines & audit rating of the branch✓ Ensure comprehensive compliance with all internal, regulatory and statutory requirements as relevant for various product and services from a branch perspective✓ Attend to any audit findings and resolve them immediately as applicable5.

Others:✓ Maintain highest levels of discipline (punctuality, attendance, grooming standards etc) in the office✓ Ensure timely escalation of issues that is impacting business and possible solutions to address the concerns to the BSDL.✓ Manage Local Vendors /agency relationships to ensure smooth execution of transaction✓ Responsible for Branch upkeep & maintenance and control over the cost✓ Must be thorough with banking processes, regulations & guidelines across✓ retail products.✓ Comply with bank policies and procedures to ensure safety and security of bank's and customer's assetsExpected CandidateAge: Minimum 21 to Maximum 28 yearsProfileEducation:✓ Graduate, (Post Graduate preferred)✓ AMFI/NCFM/IRDA/JAIIB/CAIIB & such relevant certifications will be an added advantage

📌 Personal Banker (Bengaluru)
🏢 Yes Bank
📍 Bengaluru