Role & responsibilities

- Counsel patients regarding consultations, treatment procedures, and medical care plans.

- Explain treatment packages, cost estimates, payment schedules, and available payment options.

- Conduct timely follow-ups with patients and address their queries and concerns.

- Coordinate with doctors, nurses, billing, laboratory, pharmacy, and other departments.

- Schedule consultations, investigations, and treatment appointments.

- Maintain regular communication with patients and support treatment continuity.

- Handle patient concerns with empathy, professionalism, and confidentiality.

- Maintain patient counselling records, follow-up trackers, and documentation.

- Ensure compliance with hospital policies and patient service standards.





Preferred candidate profile

- Minimum 2 years of experience in a hospital, clinic, IVF / Fertility Centre, or healthcare setup.

- Prior experience in Patient Counselling, Patient Relationship Management, Treatment Coordination, or Financial Counselling.

- Excellent verbal communication and interpersonal skills.

- Ability to explain medical procedures and treatment costs clearly.

- Strong patient-handling, follow-up, and coordination skills.

- Empathetic attitude with valuable convincing and relationship-building abilities.

📌 Patient Counsellor (Bengaluru)
🏢 Talent Corner HR Services
📍 Bengaluru