3+ years of experience in supporting Cardiology and Hemo applications including Merge Cardio, GE Cardio Lab, Mac-Lab, Workmate Claris, LABSYSTEM PRO, and related EP platforms.
Expertise in Cardiology and Hemodynamics PACS including configuration, validation, and workflow optimization
Good understanding of advanced imaging and visualization applications, including integration with PACS and EMR systems.
Proficient in DICOM, HL7, and related interoperability standards.
Excellent troubleshooting and problem-solving skills in complex imaging environments.
Solid communication skills, with the ability to interact effectively with clinical and technical stakeholders.
Knowledge of healthcare compliance requirements, including HIPAA, HITRUST, and SOC2.
Familiarity with ITIL service management practices and ITSM/ticketing tools (e.g., ServiceNow).
Excellent troubleshooting and problem-solving skills in complex imaging environments.
Strong communication skills, with the ability to interact effectively with clinical and technical stakeholders.
Preferred Qualifications
ITIL v4 Foundation (or higher) certification.
Vendor / product certifications relevant to the supported CVIS, CPACS, and hemodynamics/EP platforms.
Experience supporting diagnostic viewer delivery in virtualized environments (e.g., Citrix/VDI).
Experience in large-scale, multi-site cardiology informatics deployments and hypercare operations.