We are looking for a skilled Oracle Sales Cloud and Service Cloud Consultant with 5-7 years of experience to implement, configure, and support Oracle Sales Cloud and Service Cloud solutions in Redwood.
Oracle
Sales & Service Cloud - CTC.
Redwood
Implementation experience is a MUST.
Key Responsibilities:
- Implementation & Configuration: Lead end-to-end implementation lifecycle (requirements gathering, design, build, test, deploy) for Oracle Sales Cloud (CX Sales) and Oracle Service Cloud (B2B/B2C Service).
- Redwood Experience Design: Re-architect and configure existing Oracle CX applications using the contemporary Oracle Redwood UX framework, Visual Builder Studio (VBS), and Express Studio.
- Solution Architecture: Analyze business processes to design scalable, best-practice solutions spanning lead-to-opportunity management, service request management, knowledge bases, and omnichannel routing.
- Integrations & Customizations: Design and support integrations between Oracle CX modules and external ERP, CRM,
or third-party platforms using Oracle Integration Cloud (OIC) or REST/SOAP APIs.
- Testing & Support: Lead User Acceptance Testing (UAT), address complex technical issues, and provide ongoing L2/L3 application maintenance and enhancement support.
- Stakeholder Management: Collaborate with cross-functional business leads, functional team members, and client architects to translate complex requirements into technical specifications.
REQUIREMENTS
- 5-7 years of experience with Oracle Sales Cloud and Service Cloud
- Must have hands-on experience with Redwood Implementation
- Strong expertise in Oracle CX applications configuration and implementation
- Experience with Visual Builder Studio (VBS) and Express Studio
- Proficiency in Oracle Integration Cloud (OIC) and API integrations
- Proven track record in leading UAT and providing L2/L3 support