We are hiring for Team Lead Customer Service Inbound Voice (Domestic Process)

Location: Ghansoli, Navi Mumbai

Job Role:-

We are seeking an experienced Team Leader - Customer Service (Inbound) to lead and manage a customer service team, drive SLA and performance targets, ensure schedule adherence, and deliver service excellence. The role involves real-time team management, coaching, and fostering a high-performance work environment.

Key Responsibilities:-

- Manage and lead the inbound & outbound team, ensuring they meet SLA targets and daily goals.
- Conduct real-time monitoring and coaching to improve team performance and adherence to schedules.
- Create an encouraging and supportive team workplace that fosters collaboration, motivation, and professional growth.
- Analyze team performance data and identify areas for improvement, implementing corrective actions as needed.
- Conduct regular team meetings to communicate updates, provide feedback, and address any concerns or challenges.
- Ensure compliance with company policies, procedures, and quality standards.
- Collaborate with cross-functional teams to streamline processes and enhance operational efficiency.

Criteria:-





- Graduation (any stream).
- Overall 4 years experience with proven 1 year of experience as a Team Lead in customer service.
- Excellent leadership, coaching, and people management skills.
- Strong communication and interpersonal abilities.

Shift timings: 08:00 AM to 8:00 PM (Any 9 hour shift)

Week Off: Sat - Sun fixed off

If the above role aligns with your experience and skill set, please share your updated resume at [email protected] or connect with me on WhatsApp at (phone hidden).

Role: Team Leader, Industry Type: BPM / BPO, Department: Customer Success, Service & Operations, Employment Type: Full Time, Permanent Role Category: Operations Education UG: Any Graduate read more

Key Skills Skills highlighted with ‘‘ are preferred keyskills Call Center OperationsCustomer ServiceInbound ProcessPeople Management Skills BPO OperationsContact Center OperationsCustomer Service OperationsCSATSLAShrinkageAttritionAhtProductivityUtilizationForecastingRosteringCustomer OperationsBPOVoice Process

📌 Operations Team Lead - Domestic (Navi Mumbai)
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📍 Navi Mumbai