Role & responsibilities

Prefer Qualifications

Must Have Skills/Project Experience/Certifications:

4-7 years of hands-on experience with the Medallia Experience Cloud platform.

Experience leading end-to-end implementation and deployment of Medallia CX/VoC programs.

Expertise in configuring Org Hierarchy, User Files, role-based access, and platform administration.

Experience designing and managing Auto Importer, data feeds, file-based imports, scheduled integrations, and APIs.

Experience designing dashboards, reports, alerts, workflows, and user permissions aligned to business requirements.

Experience with Medallia Text Analytics, Speech Analytics, AI capabilities, and advanced reporting.

Experience with Salesforce, APIs, and enterprise integration patterns.

Strong understanding of Customer Experience (CX), Voice of Customer (VoC), and enterprise feedback management.

Experience gathering business requirements, translating them into scalable Medallia solutions, and managing client stakeholders.

Working knowledge of HTML, CSS, JavaScript, data integration, and CRM platforms.





- Robust analytical, problem-solving, and communication skills with the ability to lead solution discussions and mentor junior team members.

Certification

- Medallia Product Certification

Good to Have Skills/Project Experience/Certifications:

Deliver Outcomes - Demonstrate a bias for speed and execution with sense of urgency.

Operate as a Team Player - Work together to drive solutions with cross functional teams.

Build Strong Partnerships - Demonstrate integrity and build trust with others.

Strive for Excellence - Motivate self and others to achieve high standards and continuously improve.

Effective communications skills: oral, written and listening.

Comfortable with agile, dynamic, fast paced work environment.

- Ability to learn new tools / technologies.

Education

- BE/B.Tech/M.C.A./M.Sc (CS) degree or equivalent from accredited university red candidate profile

Perks and benefits

📌 Medallia-Consultant Technical Transformation (Bengaluru)
🏢 Deloitte US-India Offices
📍 Bengaluru