We're looking for an experienced and strategic Mass Cluster Manager to join our Offline Business Development & Account Management team in Dehradun, India. In this role, you will oversee multiple account clusters, drive business development initiatives, and manage key client relationships across our offline channels. You will be responsible for developing comprehensive strategies to expand market presence, optimize account performance, and deliver sustainable revenue growth.
The ideal candidate will combine strong leadership capabilities with a deep understanding of offline business models and account portfolio management.
- Manage and oversee multiple account clusters, ensuring optimal performance and client satisfaction across assigned territories
- Develop and execute strategic business development plans to identify recent market opportunities and expand the customer base
- Drive revenue growth through effective account management, upselling, and cross-selling initiatives
- Build and maintain strong relationships with key clients, serving as the primary point of contact for account-related matters
- Monitor and analyze account performance metrics, KPIs, and market trends to inform strategic decision-making
- Coordinate with cross-functional teams including sales, operations, and marketing to ensure seamless service delivery
- Conduct market analysis to identify emerging opportunities and competitive threats within assigned clusters
- Develop and implement account retention strategies to maximize customer lifetime value
- Lead and mentor account management teams to achieve organizational objectives and performance targets
- Prepare regular reports and presentations on cluster performance, business development progress, and strategic recommendations
- Negotiate contracts and agreements with clients to secure favorable terms and long-term partnerships
Qualifications
- 5+ years of proven experience in account management, business development, or related roles
- 2+ years of experience managing multiple accounts or territories in a cluster-based or mass management environment
- Demonstrated expertise in offline business channels and traditional market operations
- Strong track record of driving revenue growth and achieving sales targets
- Proficiency in account relationship management (CRM) tools and business analytics platforms
- Excellent strategic planning and analytical skills with the ability to interpret market data
- Strong negotiation and communication skills with the ability to influence stakeholders at all levels
- Proven leadership experience with the ability to manage and motivate teams
- Exceptional organizational skills and ability to manage multiple priorities simultaneously
- Knowledge of market analysis and competitive positioning strategies
- Experience with performance metrics analysis and reporting
- Strong problem-solving abilities and business acumen
- Preferred: Experience in the Indian market or regional business development
- Preferred: Familiarity with offline retail, distribution, or B2B business models