- Customer complaint management and field issue resolution
- Lead hydraulic warranty reduction and reliability improvement projects
- Own CVLs, FTRs and major hydraulic escalations
- Drive structured 7-Step / 8D problem solving
- Coordinate with Product Development, Manufacturing, SQI and Customer Care teams
- Support DFMEA, ORC and current product quality reviews
- Key performance indicators include
- Hydraulic RPH
- Warranty Cost per Tractor (CPT)
- CVL Closure Lead Time
- Repeat Complaint Reduction
- Warranty Savings Delivered
- Project Implementation Adherence
Preferred Industries
Auto / Auto EquipmentAutomobileAuto ComponentsAutomotive IndustryAuto ancilliaryIT
Education Qualification
- B.E./B.Tech Mechanical or Agricultural Engineering
General Experience
Min 8 - 10 years of hands on experience in Mechanical and Electrical Proprietary Components Supplier Quality Customer Quality Assurance / Field Quality
Critical Experience
8-12 years in Tractor/Farm Equipment Quality, Warranty, Reliability or Hydraulics