Department Digital Banking Location PAN India Reporting to Regional Divisional Manager Position Grade M2/M3 Job Role:
State-Level Responsibility
- Assigned to a state based on approved manpower distribution and business requirements.
- Act as the primary enablement and support interface for alternate channel field teams in the assigned geography.
Field Team Engagement
- Work closely with last-mile field teams / channel partners to drive sourcing momentum.
- Conduct regular on-ground and virtual interactions to review performance and provide guidance.
Training & Enablement
- Train field teams on 811 product sourcing, eligibility norms, documentation, and process adherence.
- Enable teams on cross-sell processes and effective product positioning.
- Ensure adoption of updates related to policies, campaigns, and process changes.
Business Support & Query Resolution
- Address and resolve business, process, and operational queries raised by field teams.
- Liaise with internal stakeholders to facilitate smooth closures and resolution of escalations.
Productivity & Performance Drive
- Monitor productivity metrics and take action to improve sourcing efficiency and conversions.
- Identify gaps and implement corrective measures to enhance field performance.
Target Achievement & Incentive Awareness
- Drive achievement of monthly sourcing and cross-sell targets for the assigned state.
- Ensure field teams are well-informed about incentive structures, schemes, and campaigns to improve motivation and performance.
Job Requirement:
- Graduate / Postgraduate in any discipline
- 3–7 years of experience in banking, financial services, sales enablement, alternate channels, or distribution management
- Prior experience in managing geographically dispersed field teams is preferred.