We are seeking an experienced SAMPro Functional Expert with a strong background in SAMPro implementation, data remediation, entitlement management, and software asset management processes. The ideal candidate should have hands-on experience in identifying, analyzing, and resolving complex data quality issues while driving functional solutions and process improvements within the SAMPro platform. The role requires a senior functional consultant who can work closely with business stakeholders, define roadmaps, provide strategic direction, and lead the resolution of data and process-related challenges.

Key Responsibilities Data Cleanup &

• Data Quality Management Lead and execute entitlement cleanup activities. Perform software normalization and catalog optimization. Review, analyze, and remediate discovery data issues. Improve overall data quality and governance within SAMPro. Identify data inconsistencies and implement corrective actions. Entitlement &

• Usage Management Manage device-based products and entitlement records. Analyze entitlement consumption and utilization trends. Define product onboarding strategies and timelines. Support onboarding of new SaaS products and entitlement structures. Support onboarding of new non-SaaS products and entitlement models. Establish target dates and implementation plans for product rollout activities.

Functional

Consulting &

• Solution Design Serve as the SAMPro Functional SME for stakeholders. Gather and analyze business requirements. Design functional solutions to address licensing, entitlement,



and asset management challenges. Provide recommendations aligned with industry best practices. Lead workshops and stakeholder discussions. Future &

• Strategic Initiatives Define and support SAMPro integrations with enterprise systems. Design, develop, and enhance operational and management reports. Create and maintain Technical Debt reporting frameworks. Drive workflow enhancements, including Entitlement-by-LOB process improvements. Identify opportunities for automation and process optimization.

Stakeholder Management

Work directly with business and technology teams. Drive issue resolution and provide implementation guidance. Prepare status reports, dashboards, and executive updates. Mentor junior team members and provide knowledge transfer.

Required Skills Strong functional expertise in SAMPro.

Experience in SAMPro implementation and support projects. Expertise in entitlement management and software asset management processes. Hands-on experience with: Entitlement Cleanup Normalization Discovery Data Cleanup Device-Based Products &

• Entitlements SaaS Product Management Non-SaaS Product Management Experience designing reports and dashboards. Knowledge of system integrations and workflow enhancements. Solid analytical and troubleshooting skills. Excellent communication and stakeholder management skills.

SaaS Product Management, ServiceNow SAM Pro, Asset Management, System Integration, Production Support, Reporting and Analytics, Stakeholder Management

📌 Lead II -IT Asset Management - ServiceNow SAM Pro (Bengaluru)
🏢 UST
📍 Bengaluru