Role & responsibilities

- Client Coordination: Act as a daily point of contact for key clients to handle service requests, order updates, and general communication.
- Order Management: Coordinate print jobs from order receipt to delivery, ensuring deadlines, specifications, and quality expectations are met.
- Internal Liaison: Work closely with production, procurement, logistics, and quality control teams to align deliverables with client requirements.
- Job Tracking: Monitor job progress and proactively communicate delays or changes to clients and internal stakeholders.
- Documentation: Maintain accurate records of client communications, job status, and post-delivery feedback.
- Issue Resolution: Address client concerns promptly and escalate complex issues to the Key Account Manager as needed.
- MIS & Reporting: Prepare daily/weekly reports on job status, billing, delivery, and client feedback.
- Quality Checks: Support the quality team in ensuring final products meet client expectations before dispatch.
- Inventory Management Support: Coordinate with inventory and warehouse teams to maintain adequate stock for recurring clients, if applicable.
- Billing Coordination:



Assist in invoicing and resolving any discrepancies with the finance team.

Skills Required

- Analytical Skills, Database management

Technical/Functional Proficiency Required

- Valuable interpersonal & communication skills
- Selling skill, Influencing & Negotiation skills, Presentation skills,
- Result Orientation
- Meeting deadlines, verbal & written communication skills, MS Office, MS Excel
- Strategic Thinking & Alignment
- Accountability & Responsibility

Educational Qualifications

B.E./BBA/Post graduates (Any Specialisation)

Experience Level

02- 07 Years

Role: Customer Success, Service & Operations - Other, Industry Type: Printing & Publishing, Department: Customer Success, Service & Operations, Employment Type: Full Time, Permanent Role Category: Customer Success, Service & Operations - Other Education UG: B.Tech / B.E. in Any Specialization PG: MBA/PGDM in Any Specialization, M.Tech in Any Specialization Key Skills Skills highlighted with ‘‘ are preferred keyskills Customer SupportExport Customer RelationshipCustomer SatisfactionClient RetentionPrinting and Packaging

📌 Key Accounts Executive (Udupi)
🏢 Manipal Technologies
📍 Udupi