Title: Key Account Manager

Job Family: Customer Care

Work Location: Vizag

Lindstrom Services India Private Limited

Job Summary

As a Key Account Manager at Lindström, you will play a pivotal role in driving business growth by combining new customer acquisition with strategic management of existing accounts.

You will be responsible for identifying and acquiring high-value customers, understanding their business requirements and presenting tailored solutions that create long-term value. Alongside new business development, you will manage and strengthen existing customer relationships, ensuring customer satisfaction, retention, profitability and sustainable account growth.

Key Responsibilities

New Business Development & Customer Acquisition

- Identify and develop new business opportunities within the assigned territory and target customer segments.
- Proactively generate leads through market mapping, networking, referrals, field visits and other business development initiatives.
- Identify potential high-value customers and understand their business operations, requirements and challenges.
- Engage with senior stakeholders and decision-makers to understand customer needs and position Lindström's solutions effectively.
- Drive consultative and solution-oriented selling, focusing on customer value rather than price-led negotiations.
- Lead commercial discussions, negotiations and contract closures to achieve assigned sales targets.
- Build and maintain a healthy sales pipeline, ensuring consistent business development and conversion.

Key Account Management & Business Growth

- Manage and develop existing customer accounts, ensuring strong relationships, customer satisfaction and long-term retention.
- Act as the primary point of contact for key customers, building relationships across multiple levels of customer organizations.
- Develop strategic account plans aligned with customer business objectives and Lindström's growth priorities.
- Identify opportunities for upselling,



cross-selling and expanding the scope of existing customer relationships.
- Drive contract renewals, pricing revisions and commercial negotiations while protecting account profitability.
- Proactively address customer concerns, coordinate with internal stakeholders and ensure timely resolution of service-related issues.
- Monitor account performance, revenue growth, profitability and customer satisfaction, taking corrective actions wherever required.

Key Requirements:

- Bachelor's degree in Business Administration, Marketing, Sales or a related discipline. MBA/PGDM will be an added advantage.
- Approximately 5-9 years of relevant experience in Industrial B2B sales, business development, key account management or strategic account management.
- Strong exposure to consultative selling, solution-based selling and managing the complete sales cycle.
- Proven experience in both new customer acquisition and managing, and growing existing customer accounts.
- Understanding of customer profitability, pricing, contract renewals and commercial account management.
- Strong relationship-building and customer engagement skills.
- Experience working with CRM platforms and data-driven sales reporting.

Key Performance Indicators (KPIs)

- Achievement of assigned annual sales and revenue targets.
- Sales pipeline development and conversion effectiveness.
- Growth in existing customer portfolio and account revenue.
- Customer retention, renewal rates and churn reduction.
- Upselling and cross-selling revenue contribution.
- Customer satisfaction and NPS.
- Timely and accurate CRM reporting.

Internal & External Stakeholders

Internal:





- Local Sales Teams and Business Unit Teams
- Operations, Customer Service / Customer Excellence
- Marketing, Design, Finance and Other Support Functions

External:

- Existing Customers and Key Accounts
- Prospective Customers
- Senior Management and Business Decision-Makers
- Procurement, Administration and Operations Stakeholders

Language Requirements

- Proficiency in the local/regional language is mandatory.
- English proficiency is mandatory as a working language.
- Additional regional languages will be an advantage.

Why Join Lindström?

At Lindström, you don't just sell a service - you build partnerships that create lasting value for businesses and contribute to a more sustainable future.

Here is what makes Lindström a great place to grow your career:

- Be Part of a Global Organization: Work with a Finland-headquartered, family-owned international company with over 175 years of industry heritage and operations across 24 countries.
- Drive Meaningful Business Impact: Represent innovative workwear, cleanroom and textile rental solutions that help businesses improve operational efficiency, hygiene, safety and sustainability.
- Own Your Business Growth: Take end-to-end ownership of customer acquisition, strategic account development, commercial negotiations and revenue growth.
- Build Long-Term Partnerships: Develop relationships with leading organizations across diverse industries and engage with senior business decision-makers.
- Make a Difference Through Sustainability: Be part of a circular business model that promotes responsible textile consumption, resource efficiency and a better future for people and the planet.
- Learn, Grow and Shine: Work in a collaborative, multicultural workplace that encourages continuous learning, professional development and individual growth.

At Lindström, we care for people and our planet by inspiring people to shine and businesses to grow sustainably. Come be part of our journey!

📌 Key Account Manager-B (Andhra Pradesh)
🏢 Lindström
📍 Andhra Pradesh