We are looking for a responsible and detail-oriented BPO Executive to manage day-to-day customer support and operational activities

Key Responsibilities

- Customer Support: Handle inbound and outbound customer calls, WhatsApp messages, and customer queries.
- Order Management: Confirm orders, verify customer details, and coordinate order processing.
- NDR & RTO Management: Follow up on failed deliveries, address verification, and return-to-origin cases to minimize order losses.
- Customer Follow-ups: Contact customers regarding pending orders, delivery updates, cancellations, and returns.
- CRM Management: Maintain accurate customer records, update order statuses, and track daily activities.
- WhatsApp Communication: Manage customer conversations, automated messages, and follow-ups through WhatsApp Business.
- Daily Reporting: Maintain reports on calls, orders, customer complaints, and resolutions.
- Team Coordination: Coordinate with logistics, sales,



and internal teams to ensure smooth daily operations.

Requirements
- 1–3 years of experience in BPO, customer support, telecalling, or e-commerce operations.
- Positive verbal and written communication skills in Hindi and English.
- Basic knowledge of CRM software, Excel/Google Sheets, and WhatsApp Business.
- Familiarity with Shopify, order management systems, and courier dashboards is an advantage.
- Ability to handle multiple tasks and resolve customer issues efficiently.
- Strong organizational skills, attention to detail, and a responsible attitude.

Who We're Looking ForSomeone who is organized, proactive, and customer-focused, and can independently manage daily operational responsibilities.

We want someone who takes ownership of tasks, communicates effectively, and ensures that customer orders and support processes run smoothly.

📌 Junior Business Process Outsourcing Manager (Bengaluru)
🏢 Estelar Cosmetics India Private
📍 Bengaluru