We are looking for a Japanese Support Engineer to handle customer-reported technical issues, troubleshoot application-related problems, and provide effective solutions using IT service management tools. Roles &
Responsibilities • Handle customer-reported technical issues and provide timely resolutions.
- Perform troubleshooting, issue investigation, and root-cause analysis.
- Provide application support, including basic installation, configuration, and system monitoring.
- Manage customer incidents and support tickets using ServiceNow or similar ITSM tools.
- Monitor and adhere to defined SLAs and KPIs.
- Create and maintain technical documentation and knowledge articles.
- Communicate with Japanese customers through email, chat, and telephonic support.
- Escalate complex technical issues to relevant teams and ensure timely closure.
Technical Skills
Required • Knowledge of IT Application Support and Technical Troubleshooting.
- Experience with ServiceNow or similar ITSM tools.
- Understanding of Incident Management, SLA, and KPI processes.
- Knowledge of application installation, configuration, and monitoring.
- Basic programming knowledge.
- Good analytical and problem-solving skills.
Japanese Language
Requirement • JLPT N3 certification or equivalent Japanese proficiency.
- Ability to communicate with Japanese customers in both Japanese and English.
- Ability to understand and communicate technical issues effectively.
Qualifications • Bachelor's degree.
- 3–8 years of experience in IT Support / Application Support.
- Good customer handling, communication, and coordination skills.
- Good Communication Level in Japanese.
Pay: ₹351,000.00 - ₹1,680,000.00 per year
Perks
- Flexible schedule
Work Location: In person
📌 Japanese Support Engineer (Tiruchirappalli)
🏢 Agno Talents
📍 Tiruchirappalli
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