Job Title: Italian Language Specialist – Customer Service Analyst

Location: Gurugram, India

Work Schedule: Rotational Shifts (Onsite / Hybrid as per business need)

Experience Required: 3 – 5 Years

Educational Qualification: Any Graduate

Role Overview

We are seeking a skilled and detail-oriented Italian Language Specialist (Customer Service Analyst) to join our operations team in Gurugram. In this role, you will serve as a key point of contact for Italian-speaking customers, providing accurate language translation, resolving service inquiries, and ensuring a high standard of customer satisfaction across all stages of the customer journey.

Key Responsibilities

- Customer Support & Translation: Deliver end-to-end customer assistance in Italian—before, during, and after product or service delivery—through accurate translation and clear communication.
- Issue Resolution & Analysis: Analyze, troubleshoot, and resolve low-complexity customer inquiries and operational issues efficiently while maintaining positive client relationships.
- Team Collaboration: Work closely with peers and team leads to align on daily deliverables prior to escalating or updating supervisors.
- Process Execution:



Execute daily operational tasks under moderate supervision and follow detailed instructions when onboarding new assignments or workflows.
- Quality & Accountability: Maintain high accuracy and service quality standards within a focused scope of work, recognizing how individual deliverables impact overall team performance.
- Shift Flexibility: Operate effectively within rotational shifts to support global business hours.

Required Qualifications & Skills
- Language Proficiency: Expert-level fluency in Italian (P4 / C1–C2 equivalent) across reading, writing, and speaking, paired with strong English communication skills.
- Experience: 3 to 5 years of proven experience in Italian language translation, bilingual customer support, or international BPO/shared services operations.
- Education: Bachelor’s degree in any discipline (formal certification or diploma in the Italian language is an added advantage).
- Problem-Solving: Robust analytical mindset with the ability to handle customer queries calmly and accurately.

Preferred Qualifications (Added Advantage)
- Prior working knowledge or hands-on experience in Order-to-Cash (OTC) processes (such as billing, collections, invoicing, or order management).
- Experience working with CRM tools, ticketing systems, or ERP platforms (e.g., SAP, Oracle, Salesforce).

📌 Italian Language Specialist – Customer Service & OTC (Gurugram)
🏢 BIITECH
📍 Gurugram