Company: Hexaware Services Job Overview Wrixty Services is hiring customer-focused professionals for an International Voice Process. The selected candidates will handle inbound customer calls, understand customer concerns, and provide accurate resolutions while maintaining professional communication and service quality. Key Responsibilities - Handle inbound calls from international customers and provide prompt, professional assistance.
- Understand customer queries, identify issues, and deliver accurate resolutions.
- Communicate clearly and confidently in English.
- Handle customer complaints, service requests, and escalations as per process guidelines.
- Maintain call quality, customer satisfaction, and performance standards.
- Update customer interactions and case details accurately in the system. Eligibility & Mandatory Criteria - Minimum 1 year of experience in an International Voice Process.
- Excellent spoken and written English communication skills.
- Clear pronunciation and accent clarity.
- Prior experience handling international customers.
- US/UK customer-handling experience preferred.
- Strong customer-handling, active-listening, and query-resolution skills.
- All previous employment documents must be available for submission.
- Candidates must currently reside within the approved Mumbai local train route boundaries mentioned below. Work Schedule & Compensation Parameter| Details Work Arrangement| Work From Office (WFO)
Working Days| 5 days per week Weekly Off| Sunday fixed + 1 rotational day Shift Timing| Between 3:30 AM and 1:30 PM Shift Duration| Any 9-hour shift as per business requirements Take-Home Salary| Up to ₹32,000 per month (In-Hand) Joining Bonus| ₹30,000 total Joining Bonus Structure: - ₹15,000 after completion of 3 months.
- ₹15,000 after completion of 6 months.
- Subject to applicable company terms and conditions. Applications will be considered only from candidates residing within the following Mumbai local train route boundaries:
- Central Line: Ambernath to Ghatkopar - Trans-Harbour Line: Thane to Panvel - Harbour Line: Vashi to Chembur Key: Candidates residing outside the above-mentioned route boundaries will not be considered.
Selection
Process 1. HR Interview 2.
Email
Assessment 3.
Operations Round Documents
Required - Updated Resume.
- Previous employment documents.
- Experience and relieving letters, wherever applicable.
- Other supporting documents as requested during the selection process.
How to Apply Interested candidates are requested to share their updated resumes along with the following details:
- Total International Voice Process experience.
- Current residential location.
- Availability for the specified shift.
Apply
Now and take the next step in your customer service career!
Pay: ₹30,000.00 - ₹32,000.00 per month
Work Location: In person
📌 International Voice Process (Mumbai)
🏢 Wrixty Services pvt
📍 Mumbai
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