Role Summary:

We're hiring an IBM Connect:Direct Subject Matter Expert (SME) to own and evolve our managed file transfer (MFT) and secure file gateway platforms. You'll lead installation, configuration, upgrades, automation, and operational excellence across IBM Connect:Direct and IBM Sterling File Gateway, working closely with application teams, infrastructure, network, and security to deliver stable, secure, and auditable file transfers.

Primary Skills: IBM Connect:Direct, IBM Sterling File Gateway, Linux Administration, Managed File Transfer (MFT)

Secondary Skills: Ansible, Jenkins, GitHub, Python, Bash Scripting, Splunk, AppDynamics, Windows Server, TLS Certificates

Key Responsibilities:

- Platform Engineering & SME Ownership: Act as the technical SME for IBM Connect:Direct (CD) across build, run, and change. Lead installations, configurations, upgrades, patching, migrations, and platform enhancements.

Maintain platform standards: configuration baselines, naming conventions, certificate/key management approach, and operational runbooks. Drive capacity planning, performance tuning, and resilience improvements.

- Operations, Incident/Problem Management: Provide L2/L3 support for production issues: triage, root cause analysis, and permanent fixes. Troubleshoot end-to-end MFT flows including process definitions, scheduling, connectivity, authentication, encryption, and partner onboarding. Improve monitoring/alerting and reduce repeat incidents through automation and problem management.

- Automation & DevOps Enablement: Build and maintain automation using Ansible, Jenkins, and GitHub (CI/CD for configuration, deployments, and repeatable changes). Develop and maintain Bash/Python scripts for operational tasks (log parsing, housekeeping, certificate checks, health checks, reporting).

- Observability & Performance:



Implement and enhance monitoring using Splunk (dashboards, alerts, correlation searches) and AppDynamics (application performance insights where relevant). Monitor system healthiness (availability, transfer success rate, latency, queue depth, error rates).

- Infrastructure, Network & Security Collaboration: Partner with network/infrastructure/security teams on firewall rules, routing, DNS, load balancers, TLS/certificates, vulnerability remediation, and access controls. Ensure secure configuration aligned to enterprise security expectations (encryption in transit/at rest, least privilege, audit logging).

- Cross-Platform Support: Provide support across Linux and Windows Server environments, including service/process management, troubleshooting, and patch coordination.

REQUIREMENTS

- 8+ years of hands-on experience in enterprise middleware / managed file transfer / platform engineering

- Strong experience with IBM Connect:Direct: Installation, configuration, upgrades/patching, process configuration, troubleshooting, performance tuning

- Solid Linux administration skills: Service/process management, file permissions, networking basics, log analysis, troubleshooting

- Scripting skills in Bash and/or Python for automation and operational tooling

- Experience with Ansible, Jenkins, and GitHub in a DevOps delivery model

- Working knowledge of Splunk (search, dashboards, alerting) and AppDynamics (usage for diagnostics/monitoring)

- Solid understanding of networking and security concepts (TLS, certificates, ports, firewalls, authentication/authorisation)

- Experience supporting Windows Server environments

Qualifications:

Bachelor's degree in computer science engineering or equivalent practical experience. Relevant IBM product certifications are a plus (Connect:Direct).

Contract Duration: 8-12 Months

Location: PAN INDIA

📌 IBM Connect:Direct SME (Chennai)
🏢 Arcturus Consulting Services
📍 Chennai