To provide end-to-end HR operational support, ensuring smooth employee onboarding and offboarding, timely completion of visa and HR-related processes, accurate employee data management, and effective coordination with internal departments and external stakeholders.
A. Onboarding & Offboarding
- Coordinate end-to-end employee onboarding and offboarding activities.
- Ensure timely collection, verification, and processing of employee documents.
- Coordinate joining formalities, exit clearances, and final documentation.
- Ensure a smooth joining and exit experience for employees.
B. Visa & PRO Coordination
- Assist with employee visa processing, renewals, cancellations, and related formalities.
- Coordinate with the PRO team to ensure timely completion of visa and immigration processes.
- Track application status and follow up on pending cases.
C. HR Operations & Employee Data Management
- Maintain and update accurate employee records in the internal HR management system.
- Process employee HR service requests within the defined timelines.
- Review and verify employee attendance and timesheets.
- Prepare and issue HR letters, certificates, and other employee-related documents in accordance with company policies.
D. Coordination & Employee Support
- Coordinate with the Insurance and PRO teams to ensure timely completion of employee-related processes.
- Liaise with the Account Management team to address employee-related matters.
- Act as a reliable point of contact for employee queries and HR-related concerns.
- Respond to internal and external HR and administrative inquiries and requests.
E. HR Administration & Process Improvement
- Support the Team Lead in executing HR operational activities and other assigned tasks.
- Assist in preparing employee learning materials and HR-related documentation.
- Stay updated on HR trends, employment practices, and relevant regulatory requirements.
- Review existing HR policies and processes and recommend improvements to enhance operational efficiency.
1. Key Skills & Competencies
- HR Operations and Employee Lifecycle Management
- End-to-End Onboarding and Offboarding
- Visa Processing and PRO Coordination
- HRMS / HRIS Data Management
- Attendance and Timesheet Management
- Employee Documentation and HR Letter Issuance
- Employee Query and Grievance Handling
- Insurance Coordination
- Stakeholder and Cross-functional Coordination
- HR Administration and Record Management
- Knowledge of HR Policies and Procedures
- Communication and Interpersonal Skills
- Problem-Solving and Attention to Detail
- Time Management and Multitasking
Preferred candidate profile : Bachelor's degree in Human Resources, Business Administration, or a related discipline.
- 24 years of experience in HR Operations, preferably in onboarding, offboarding, visa coordination, and employee services.
- Experience working with HRMS platforms and employee documentation processes will be an advantage.