About HireQuotient

HireQuotient is building the AI native Recruiting OS - a B2B SaaS platform that helps businesses find, engage, screen, and evaluate talent.

Most recruiting software starts after a candidate applies. The harder part of hiring happens before that. HireQuotient brings AI sourcing, outreach, screening, and evaluation into one intelligent operating layer, helping recruiting teams move from intent to hire with less manual effort.

The vision is simple: recruiting should work like an intelligent system, not a set of disconnected tools.

About the role

We’re hiring a Head of Customer Success to lead and scale our Customer Success function across a US-focused customer base.

You’ll own the post-sales customer lifecycle - from onboarding and product adoption to customer retention, renewals, and account expansion. Working directly with the founders, you’ll build the team and operating processes that turn customer value into long-term revenue growth.

This is a hands-on leadership role. You’ll personally lead key customer relationships, resolve escalations, and build a team accountable for measurable customer outcomes.

What you’ll do

- Own customer success and retention: Set the Customer Success strategy and execution plan, with accountability for customer outcomes, gross revenue retention (GRR), and net revenue retention (NRR).
- Lead onboarding and product adoption: Build onboarding, training, and customer success playbooks that reduce time to value and embed HireQuotient into customers’ recruiting workflows.
- Manage strategic accounts:



Build relationships with executive sponsors and operational stakeholders. Lead quarterly business reviews (QBRs) that demonstrate ROI and align on business goals.
- Drive renewals and account expansion: Own renewal planning and forecasting. Identify upsell and cross-sell opportunities and work with Sales to convert them into expansion revenue.
- Identify and reduce churn risk: Establish customer health scoring using product usage, stakeholder engagement, and business outcomes. Lead recovery plans for at-risk accounts.
- Build and lead the CS team: Hire, coach, and manage Customer Success Managers. Set clear account ownership, performance metrics, and review cadences.
- Build scalable CS operations: Establish customer segmentation, engagement models, CRM reporting, and escalation processes.
- Represent the voice of the customer: Work with Product and Engineering to prioritize recurring customer needs, address adoption barriers, and close feedback loops.
- Develop customer advocacy: Turn successful customer engagements into references, case studies, and referrals.

What success looks like (3–6 months)

- Key accounts have documented success plans, measurable outcomes, and clear renewal visibility.




- Onboarding time decreases and product adoption improves.
- Customer risks are identified early and addressed through transparent action plans.
- Retention improves and a qualified expansion pipeline is established.
- The CS team operates with clear ownership, repeatable playbooks, and measurable performance.
- Successful customers become references and referral sources.

What we’re looking for

- Experience leading Customer Success or Account Management in B2B SaaS, with direct ownership of retention, renewals, and expansion.
- A track record of building, coaching, or scaling a Customer Success team in a high-growth startup.
- Proven experience managing US-based customers, including executive stakeholders and complex account relationships.
- Demonstrated results in improving customer retention, product adoption, and account growth.
- Strong commercial judgment and confidence leading renewal conversations, business reviews, and customer escalations.
- Ability to use CRM, customer success platforms, and product usage data to prioritize action and forecast account health.
- Ability to translate AI capabilities into practical business value and learn customers’ recruiting workflows.
- Clear written and verbal communication, high ownership, and comfort operating in ambiguity.
- Experience in HR Tech, recruiting software, talent acquisition technology, or AI SaaS is a plus.

Not for: Pure strategy or people-management profiles without hands-on ownership of customer outcomes and revenue retention.

📌 Head of Customer Success (Bengaluru)
🏢 HireQuotient
📍 Bengaluru