Job Title: F&B; Service Associate / Senior F&B; Service Associate (GSA / Sr. GSA)Company: Mango Hill Hotels – Home Trotter (India) Pvt. Ltd.

Department: Food & Beverage (F&B;)

Location: Mango Hill Hotels

Experience: 1–2 Years

Qualification: Degree / Diploma in Hotel Management

Employment Type: Full-Time

About Mango Hill HotelsMango Hill Hotels is committed to delivering exceptional hospitality experiences through personalized guest service, quality standards, and professional excellence. We are looking for enthusiastic, service-oriented, and passionate individuals to join our Food & Beverage team.

Job SummaryThe F&B; Service Associate / Senior F&B; Service Associate will be responsible for delivering excellent food and beverage service, ensuring guest satisfaction, and maintaining the highest standards of hospitality, hygiene, and operational efficiency.

The ideal candidate should have good communication skills, a positive attitude, strong customer service abilities, and a passion for the hospitality industry.

Key Responsibilities1. Guest Service & Experience

- Welcome guests warmly and provide personalized, professional service.
- Understand guest requirements and ensure a memorable dining experience.
- Take food and beverage orders accurately and serve them promptly.
- Handle guest queries, requests, and complaints professionally.
- Ensure guest satisfaction throughout the service experience.

2. Restaurant Operations

- Manage the assigned restaurant section efficiently.
- Perform restaurant opening and closing duties as per SOPs.
- Ensure proper table setup, including linen, cutlery, crockery,



and glassware.
- Maintain cleanliness and hygiene across the restaurant and service areas.
- Ensure timely food delivery and follow standard service procedures.
- Maintain proper table clearance and reset tables promptly.

3. Menu Knowledge & Sales

- Maintain excellent knowledge of food menus, beverages, daily specials, and promotions.
- Explain menu items, ingredients, preparation methods, and recommendations to guests.
- Practice suggestive selling and upselling to enhance guest experience and revenue.
- Stay updated on restaurant events, special menus, and promotional activities.

4. Billing & Cashiering

- Operate POS / Micros systems for order processing and billing.
- Ensure accurate order punching and billing procedures.
- Handle guest payments efficiently and follow company billing policies.
- Maintain accuracy in all transactions and report discrepancies immediately.

5. Hygiene, Safety & Teamwork

- Maintain personal grooming and hygiene as per hotel standards.
- Follow food safety, sanitation, and workplace safety guidelines.
- Handle restaurant equipment carefully and minimize breakages and losses.
- Attend daily briefings and actively participate in departmental activities.




- Coordinate effectively with the kitchen and other departments.
- Report guest complaints, accidents, and operational issues to the supervisor promptly.
- Perform additional responsibilities assigned by the reporting manager.

Eligibility Criteria
- Degree / Diploma in Hotel Management or a relevant hospitality qualification.
- 1–2 years of experience in Food & Beverage Service, preferably in a hotel or restaurant.
- Freshers with excellent communication and service aptitude may also be considered for suitable positions.
- Basic knowledge of restaurant operations, menu presentation, and service standards.
- Familiarity with POS / Micros billing systems will be an advantage.

Required Skills & Competencies
- Excellent communication and interpersonal skills.
- Strong guest-handling and customer service abilities.
- Positive attitude and willingness to learn.
- Good listening and problem-solving skills.
- Teamwork and coordination.
- Professional grooming and presentation.
- Ability to work in a fast-paced hospitality environment.

Why Join Mango Hill Hotels?
- Opportunity to work in a professional hospitality environment.
- Exposure to hotel restaurant operations and service excellence.
- Career growth and learning opportunities.
- Supportive and collaborative working workplace.
- Opportunity to enhance hospitality and guest service skills.

If you are passionate about hospitality and enjoy creating memorable guest experiences, we would love to have you on our team! Apply Now and Become a Part of Mango Hill Hotels!

📌 Guest Services Associate F&B Service (Nanjangud)
🏢 Mango Hill Hotels
📍 Nanjangud