Topform Restaurant Group is looking for a friendly, energetic, and customer-focused Guest Relationship Executive to create memorable dining experiences for our guests.
The ideal candidate will be responsible for welcoming guests, managing guest interactions, handling feedback, and ensuring excellent hospitality standards throughout the guest journey.
Key Responsibilities
1. Guest Reception & Hospitality
- Welcome guests warmly and ensure a pleasant first impression.
- Assist guests with seating arrangements and table allocation.
- Maintain professional and courteous communication with guests.
- Ensure guests feel comfortable and valued throughout their visit.
1. Guest Relationship Management
- Build positive relationships with regular and VIP guests.
- Interact with guests to understand their dining experience.
- Collect guest feedback and communicate suggestions to the management team.
- Follow up on guest concerns and ensure timely resolution.
1. Complaint & Feedback Handling
- Handle guest complaints professionally and empathetically.
- Coordinate with restaurant staff to resolve service-related issues.
- Maintain records of guest feedback and complaints.
- Take proactive steps to improve guest satisfaction.
1. Reservation & Coordination
- Handle table reservations and guest enquiries.
- Coordinate with the restaurant floor team for smooth guest service.
- Assist with special occasions, celebrations, and VIP arrangements.
- Support the operations team during peak hours.
1. Brand Representation
- Represent the Topform Restaurant Group brand with professionalism.
- Maintain high standards of grooming, etiquette, and communication.
- Encourage repeat visits through excellent guest engagement.
- Support promotional activities and guest engagement initiatives.