Key responsibilities include

- Designing and implementing grievance redressal policies and processes to ensure prompt and productive resolution of customer complaints.

- Monitoring and ensuring compliance with RBI's Fair Practices Code and other grievance redressal guidelines.

- Liaising with regulatory bodies on grievance-related matters and submitting timely reports to the regulator.

- Leading the grievance redressal function and serving as the escalation point for unresolved customer complaints.

- Promoting a customer-centric culture and facilitating internal and external audits of the grievance redressal function.

- Presenting regular updates to the Board/Risk Management Committee on grievance trends, risks, and resolution performance.

This role requires a strong understanding of customer service policies, excellent communication and interpersonal skills, and the ability to handle sensitive customer issues with empathy and discretion.

Send resume at [email protected]

📌 Grievance Redressal Officer (Gurugram)
🏢 Finagle Financial Services
📍 Gurugram