Location: Khajaguda

Company Description Focus Diagnostics is a leading B2B diagnostic partner in South India, serving corporates, hospitals, insurance companies, TPAs, and individual consumers through 50+ NABL-accredited centers across Telangana, Andhra Pradesh, and Karnataka. Since 2004, the organization has delivered precision pathology, advanced radiology, and preventive health programs at scale, supported by standardized SOPs, digital reporting, and defined turnaround time commitments. Corporate partners benefit from on-site health camps, employee screening programs, and custom wellness packages, while hospitals and clinics access white-label radiology, specialized pathology, and advanced imaging services.

Insurance companies and TPAs rely on Focus Diagnostics for pre-policy medical check-ups, cashless services, and standardized protocols, and individual patients receive comprehensive diagnostic services with a strong patient-first service ethos.

Role Description This is a full-time, in office Front Office Executive role based at Focus Diagnostics in Khairatabad.

The Front Office

Executive will manage reception duties, including greeting visitors, answering phone calls, and directing patients and visitors to the appropriate departments.

Responsibilities include handling patient registrations, appointment scheduling, and coordination with laboratory and radiology teams to ensure smooth service flow.



The role also involves maintaining front desk records, managing inquiries about tests and services, supporting billing or documentation processes, and ensuring a courteous, professional experience for all visitors.

The Front Office

Executive will collaborate closely with clinical and administrative staff to uphold service standards and operational efficiency.

Qualifications

- Strong customer-facing and service orientation, with skills in Customer Service and Front Office operations.
- Effective Communication abilities, including clear verbal and written communication with patients, partners, and internal teams.
- Well-developed Interpersonal Skills for building rapport, handling sensitive situations, and interacting with diverse stakeholders.
- Experience with Receptionist Duties such as call handling, visitor management, appointment scheduling, and front desk administration.
- Attention to detail and basic computer proficiency (MS Office, appointment/CRM or hospital management systems).
- Ability to work in a rapid-paced healthcare environment, manage multiple tasks, and maintain confidentiality of patient information.
- Prior experience in diagnostics, hospitals, or healthcare front office is preferred.
- Minimum educational qualification: graduate degree or equivalent; fluency in English and local languages is an advantage.

📌 Front Office Executive (Hyderabad)
🏢 Focus Diagnostics
📍 Hyderabad