Role & responsibilities

- Patient Management
- Guide patients regarding preparation instructions for radiological investigations.
- Manage patient queries and provide necessary information regarding procedures and schedules.
- Appointment & Scheduling
- Schedule, reschedule, and cancel appointments based on availability.
- Coordinate with radiologists, technicians, consultants, and nursing staff for procedure planning.
- Maintain daily appointment schedules and ensure optimum utilization of equipment slots.
- Follow up with patients regarding appointment confirmations.
- Billing & Documentation
- Generate bills and collect payments as per hospital policies.
- Verify insurance approvals and corporate authorizations.
- Maintain accurate patient records and departmental registers.
- Ensure proper filing and documentation of radiology reports and images.
- Coordination & Communication
- Coordinate with consultants, ward staff, emergency department, and OPD teams for imaging requests.
- Facilitate smooth movement of patients within the department.
- Escalate service issues or patient concerns to the reporting manager.




- Communicate report availability and collection details to patients.
- Administrative Responsibilities
- Maintain departmental records and daily statistics.
- Prepare reports related to patient volumes and appointments.
- Ensure confidentiality of patient information in compliance with hospital policies.
- Support accreditation and quality initiatives as required.

Preferred candidate profile

- Bachelor's Degree in any discipline.
- Diploma or Certification in Hospital Administration/Medical Records will be an added advantage.
- 1-3 years of experience in Front Office, Patient Care, Healthcare Administration, or Hospital Operations.
- Freshers with healthcare exposure may also be considered.

Required Skills

- Excellent communication and interpersonal skills.
- Robust customer service orientation.
- Knowledge of hospital information systems (HIS).
- Basic understanding of radiology workflows and medical terminology.
- Proficiency in MS Office applications.
- Ability to multitask and manage patient flow efficiently.
- Good organizational and documentation skills.

📌 Front Office / Desk Executive - Radiology Department (Bengaluru)
🏢 Narayana Health (NH)
📍 Bengaluru