Job Title: Field Service Technician / Customer Support Engineer

Industry: Home Appliances / Consumer Durables

Location: Ambattur, Chennai (Handling customer service calls across Ambattur & surrounding zones)

Experience: 0 – 2 Years (Freshers & Experienced Candidates)

Salary: Up to ₹30,000 CTC Max per month (Commensurate with experience & skill level)

Employment Type: Full time, Permanent

Mandatory Assets: Two-Wheeler + Valid Two-Wheeler Driving License + Smartphone with WhatsApp

Company Provided: Official Company SIM card + Fuel/Travel allowances per policy

Role Overview

We are looking for an energetic and technically skilled Field Service Technician based in Ambattur, Chennai. The role involves visiting customer residences/sites, diagnosing operational issues in household appliances, performing component-level repairs, preventive servicing, and delivering a positive customer service experience.

Key Responsibilities

- Attend scheduled customer service, installation, and breakdown calls across Ambattur and nearby areas in Chennai.
- Inspect, troubleshoot, repair, and service consumer home appliances (e.g., washing machines, refrigerators, microwave ovens, air conditioners, water purifiers, mixer grinders).
- Diagnose mechanical and electrical faults, replace defective spare parts, and verify proper equipment operation before handover.
- Coordinate daily job orders, location routing, and customer communication via smartphone/WhatsApp.
- Explain appliance usage, maintenance tips,



and warranty guidelines clearly to customers.
- Collect customer sign-offs, service feedback, and report daily call closures accurately.
- Maintain care of service toolkits, diagnostic meters, and allocated spare parts inventory.

Candidate Requirements
- Education: ITI / Diploma in Electrical, Electronics, Mechanical, RAC (Refrigeration & Air Conditioning), or 12th Pass with technical field service experience.
- Experience: 0 to 2 years in field servicing, installation, or maintenance of home appliances/consumer durables. Freshers with practical technical training are encouraged to apply.
- Vehicle & License: Mandatory two-wheeler (bike/scooter) and valid permanent Driving License.
- Smartphone: Personal Android/iOS smartphone compatible with WhatsApp for daily ticket updates and location sharing.
- Languages: Good working knowledge of Tamil; basic conversational English or Hindi is an added advantage.
- Availability: Immediate joiners preferred.

Compensation & Benefits
- Salary: Up to ₹30,000 CTC per month
- Company SIM card provided for official communications
- Travel/fuel reimbursement as per field visit logs
- Technical training, spare part support, and performance-based incentives

Pay: Up to ₹30,000.00 per month

Benefits

- Health insurance
- Life insurance
- Provident Fund

License/Certification:
- 2 Wheeler Licence (Required)

Willingness to travel:
- 75% (Required)

Work Location: In person

📌 Field Service Technician (Home Appliances) (Ambattur)
🏢 Syn Star Staffing and Software Solutions
📍 Ambattur