We are looking for enthusiastic and customer-focused professionals for the First Call Resolution (FCR) – Automobile Customer Service Process.
The candidate will be responsible for handling customer queries, complaints, service-related concerns and vehicle-related inquiries, ensuring maximum customer satisfaction by resolving issues during the first interaction itself.
The ideal candidate should possess excellent communication skills, problem-solving abilities and a customer-first approach.
Key Responsibilities
- Handle inbound customer calls related to automobile products and services.
- Ensure First Call Resolution (FCR) by resolving customer concerns during the initial interaction.
- Address customer queries regarding vehicle servicing, maintenance, bookings and service appointments.
- Assist customers with vehicle-related complaints, warranty inquiries and service updates.
- Coordinate with dealerships, service centres and internal departments for issue resolution.
- Handle customer escalations professionally and provide appropriate resolutions.
- Maintain accurate customer information, interaction records and CRM updates.
- Follow up with customers wherever additional support or resolution is required.
- Maintain high standards of customer satisfaction and service quality.
- Achieve defined performance metrics, including FCR, CSAT, AHT and quality scores.
Pay: ₹18,000.00 - ₹30,000.00 per month
Advantages
- Food provided
- Health insurance
- Life insurance
- Provident Fund