Company Description Silaris Informations India Pvt Ltd is a customer-centric digital BPO specializing in end-to-end solutions for Customer Interaction Centers, with a strong focus on the BFSI sector in India. Established in 2011, the company has built a niche by combining industry experience with advanced digital tools, including artificial intelligence, speech analytics, and robotic automation. Silaris emphasizes service quality and customer delight, aligning closely with the philosophies and culture of its clients.

The organization is committed to delivering efficient, cost-effective solutions that support high-performing customer service operations.

Role Description The Domestic Insurance Advisor is a full time, on-site role based in Delhi Cantonment. This role involves assisting customers with insurance products, explaining policy features, answering queries, and guiding them through the application and claims processes. The advisor will handle inbound and outbound calls, maintain accurate records of customer interactions, and ensure compliance with insurance and company guidelines.

Daily tasks include assessing customer needs, providing suitable insurance recommendations, coordinating with internal teams to resolve issues,



and meeting productivity and quality targets. The role requires a strong focus on customer satisfaction, clear communication, and adherence to service standards.

Qualifications

- Strong foundational knowledge in Insurance, including policy types, coverage options, and regulatory requirements.
- Understanding of basic Finance concepts relevant to premiums, claims, and customer affordability assessments.
- Experience or aptitude in Consulting, with the ability to assess customer needs and recommend suitable insurance solutions.
- Proven Customer Service skills, including empathy, problem-solving, and the ability to manage high-volume interactions.
- Effective Communication skills, both verbal and written, with clear, professional, and customer-friendly language.
- Comfort with using computer systems, CRM or call center tools, and basic MS Office applications.
- Ability to work on-site in Delhi Cantonment, maintain punctuality, and collaborate with team members and supervisors.
- Minimum educational qualification: higher secondary (12th standard) or graduate degree; prior experience in insurance or BFSI processes is an advantage.

📌 Domestic Insurance Advisor (Delhi Cantonment)
🏢 silaris informations india
📍 Delhi Cantonment