Customs Clearance Executive – US/Canada Cross-Border Trucking (Night Shift)

Apex call center . – [mohali Punjab, India / In person Job] | Full time

Salary: ₹45000 to 65000 a month

Shift: Canadian hours (approx. 7:30 AM – 4:30 AM IST) Your schedule will be decided by the management

About Us

APEX CALL CENTER . is a Canadian trucking and logistics company running freight between Canada, the USA and Mexico with flatbed, double drop, Rolltite and dry van equipment. We’re building our India team to support our customs and operations. We use our own trucking software and AI tools like Claude.

Responsibilities

- Prepare and send ACI (Canada) and ACE (USA) eManifests for cross-border loads
- Coordinate with customs brokers, shippers and receivers for PARS/PAPS and border documents
- Check commercial invoices, BOLs and customs paperwork for errors before the truck leaves
- Track border crossings and quickly fix holds, rejections or missing documents
- Keep dispatch and drivers updated on clearance status
- Help automate the customs process using our software and AI tools

Requirements

- 1–3 years of experience in US/Canada logistics, customs documentation or freight back-office
- Knowledge of ACE/ACI eManifest and PARS/PAPS is strongly preferred
- Excellent written English with high attention to detail




- Comfortable with Claude, ChatGPT or other AI tools, and quick to learn new software
- Willing to work night shifts permanently
- Own laptop and stable internet (if remote)

Customer Service Executive – US/Canada Logistics (Night Shift)

Responsibilities

- Handle customer and broker communication by email, phone and WhatsApp
- Give load updates, ETAs and proof-of-delivery documents
- Enter orders and update load status in our trucking software
- Work with dispatch, drivers and the customs team to solve delays
- Write clear, professional, error-free emails to North American customers
- Use Claude and other AI tools to draft replies and save time

Requirements

- 1+ year in international voice/email process; US logistics or freight brokerage experience is a plus
- Fluent spoken and written English with a neutral accent
- Strong attention to detail, especially in email
- Comfortable with Outlook, WhatsApp Business and AI tools
- Willing to work night shifts permanently
- Punjabi or Hindi is an asset for driver communication

How to Apply: Send your CV to [email protected] with the job title in the subject line. Pay: ₹40,000.00 - ₹65,000.00 per month

Benefits

- Food provided

Work Location: In person

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