Provide L1/L2 support for desktops, laptops, printers, email, & network issues. Troubleshoot hardware/software problems, manage Windows OS, Active Directory, ticketing tools,Wi-Fi , iPad, iPhone, &
- MacBook, Thunderbird, Outlook Mailing Configuration
Required Candidate profile
Act as SPOC for IT support users, manage ticket logging and incident monitoring, ensure SLA compliance, escalate issues, prepare MIS reports, Help Desk, ITIL, Change &
- Release Management processes.
Role: Hardware Installation &
- Maintenance,
Industry Type: Hardware &
- Networking,
Department: Engineering - Hardware &
- Networks,
Employment Type: Full Time, Permanent
Role Category: Hardware
Education
UG: Any Graduate
Key Skills
Skills highlighted with ‘‘ are preferred keyskills