We are looking for an experienced and proactive professional to lead Customer Success and Project Coordination activities at Rengy.

The candidate will be responsible for managing customer relationships, coordinating end-to-end project execution, ensuring timely project delivery, handling escalations, and maintaining effective communication between customers and internal teams.

The role requires someone who can manage customer expectations while ensuring projects progress smoothly from onboarding to final execution and closure.

1. Key Responsibilities

A. Customer Success Management
- Manage the complete customer journey from onboarding to project completion.
- Maintain regular communication and follow-ups with customers.
- Understand customer requirements and ensure timely resolution of concerns.
- Handle customer complaints and escalations.
- Monitor customer satisfaction and improve the overall customer experience.

B. Project Coordination & Execution
- Coordinate end-to-end project activities from initiation to completion.
- Track project timelines, milestones, deliverables, and dependencies.
- Coordinate with Sales, Technical, Operations, Vendors, and Installation teams.
- Ensure projects are executed within committed timelines.
- Identify project delays, operational challenges, and execution bottlenecks.
- Maintain project trackers and provide regular progress updates.
- Ensure proper documentation and project closure.

C. Team Management
- Lead and manage the Customer Success and Project Coordination team.
- Allocate responsibilities and monitor daily activities.
- Conduct regular performance reviews.
- Ensure timely follow-ups and accountability.




- Train team members on customer handling and project coordination.

D. Cross-Functional Coordination
- Ensure smooth handover from Sales to Operations.
- Coordinate with vendors, installers, distributors, and customers.
- Work closely with internal teams to resolve execution-related issues.
- Ensure all stakeholders are aligned on project status and timelines.

E. MIS & Reporting
- Prepare daily, weekly, and monthly project reports.
- Maintain customer and project databases.
- Track pending projects and escalations.
- Monitor project completion TAT.
- Share performance reports with management.

1. Key Performance Indicators (KPIs)

KPI

Measurement

Customer Satisfaction

CSAT score

Project Completion

On-time project completion

Project TAT

Timely execution against committed timelines

Customer Escalations

Number of unresolved escalations

Query Resolution

Resolution within defined SLA

Project Tracking

Accuracy of project trackers

Team Productivity

Team performance and task completion

Customer Onboarding

Timely customer onboarding

Coordination Efficiency

Smooth coordination across departments

1. Required Experience & Skills

- 4–7 years of experience in Customer Success, Project Coordination, or Project Management.
- At least 1–2 years of team-handling experience.
- Robust experience in managing multiple projects simultaneously.
- Excellent stakeholder and client management skills.
- Experience handling project timelines, execution, and escalations.
- Strong communication, planning, and problem-solving abilities.
- Proficiency in Excel, CRM, and project management tools.

📌 Customer Success Team Lead (Min 2 yrs of TL exp) (Hyderabad)
🏢 RENGY
📍 Hyderabad