A strategic, client-facing role responsible for new business growth, growing existing accounts (farming), ensuring delivery success, supporting Statement of Work creation, and formally closing customer projects with measurable outcomes
Account farming & revenue growth:
Identify and pursue upsell and cross-sell opportunities within existing accounts to grow revenue
Conduct regular business reviews to surface current needs aligned to client goals
Maintain a healthy account expansion pipeline in CRM; track whitespace and expansion signals
Collaborate with sales and pre-sales teams to develop account growth strategies
Business reviews & customer engagement:
Plan and facilitate structured business reviews on agreed cadences — weekly check-ins, monthly service reviews, and quarterly business reviews (QBRs)
Lead QBR conversations at senior stakeholder level, presenting value delivered and aligning on next-quarter priorities
Use monthly reviews to track progress against the customer success plan and surface early warning signs
Project closure & handover:
Lead formal project closure activities including client sign-off, deliverable acceptance, and lessons learned
Conduct closure meetings to confirm all SOW obligations have been met and document outcomes
Gather end-of-project CSAT/NPS feedback and share insights with delivery and leadership teams
About U
Zapcom Group Inc. is a global product engineering and technology services company headquartered in Irving, Texas, USA. Zapcom specializes in designing and developing custom software solutions, focusing on scalable platforms for industries such as Travel, Hospitality, Fintech, Retail, and E-commerce. The company emphasizes AI-driven innovation, cloud computing, and digital transformation to help its partners achieve their business goals.
We are seeking a dynamic Customer Success Partner to join our fast-growing team and contribute to delivering exceptional customer experience while driving business growth.
📌 Customer Success Partner (Bengaluru)
🏢 ZapCom Group
📍 Bengaluru
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