Ensuring customers (companies using Proof-of-Skill for hiring) have a smooth onboarding experience, get maximum value from the platform, and stay engaged long-term.
Skills: Communication, empathy, product knowledge, startups/hiring ecosystem, Google Sheets/CRM/support tools.
Responsibilities: Onboard recent customers, primary point of contact for accounts, ensure product value delivery, collect feedback, track health metrics, handle support queries, identify upsell opportunities.