- Build and maintain strong relationships with customers.
- Understand customer requirements and provide suitable solutions.
- Handle customer queries, issues, and escalations.
- Ensure customer satisfaction, retention, and engagement.
- Coordinate with internal teams to resolve customer concerns.
- Conduct product demonstrations and assist with onboarding.
- Follow up with customers regularly and collect feedback.
- Identify opportunities for upselling and cross-selling.
Required Skills
- 3–4 years of experience in Customer Success / Client Relationship Management, preferably in SaaS or IT companies.
- Valuable communication and interpersonal skills.
- Strong customer-handling and problem-solving abilities.
- Knowledge of CRM tools and SaaS products is an added advantage.
- Ability to manage multiple clients and build long-term relationships.
Qualification: Any Bachelor's Degree. Pay: ₹375,000.00 - ₹1,700,000.00 per year