This is a remote position.

Roles & Responsibilities

- Respond to WhatsApp enquiries, understand customer needs, and collect item details/photos for assessment
- Explain service options and technician estimates to arrange bookings
- Coordinate pickup details and timing between customers and operations
- Obtain customer approval for final quotes before work begins
- Provide progress updates and manage return delivery expectations
- Handle customer questions and concerns, escalating quality or delivery issues where needed
- Maintain customer records, confirm delivery, and collect feedback
- Remote, based in India, Thailand or other Southeast Asian countries.
- Revyve provides restoration and care services for bags, shoes and automotive interiors.
- Success will be measured by timely responses, conversion of enquiries to bookings, accurate records, and customer satisfaction.

Requirements

Ideal Candidate

- Solid Customer Success Profile managing the full customer journey (enquiry to aftercare), with Thai fluency and strong English
- Mandatory (Experience 1): Must have 4+ years in customer success, client servicing, account coordination or customer-facing operations
- Mandatory (Language): Must be fluent in spoken Thai with strong English communication (ability to read and write Thai a plus)
- Mandatory (Experience 2): Must have owned the customer relationship end to end as main point of contact, across multiple stages (onboarding, ongoing service, renewals or retention)
- Mandatory (Skill 1): Must handle enquiries over calls, WhatsApp and other channels, understand needs,



collect photos and details, and explain the recommended work, outcome, limitations, price and turnaround clearly
- Mandatory (Skill 2): Must have strong follow-up skills to convert qualified enquiries and quotations into bookings, obtaining and recording customer approval before work begins
- Mandatory (Skill 3): Must coordinate bookings, pickup and delivery with technical and workshop teams, keep customers informed on progress, delays and changes, and handle concerns and aftercare through to resolution
- Mandatory (Tools): Must be confident with CRM systems, Excel or Google Sheets and everyday business tools, with clear and accurate record-keeping of enquiries, quotations, orders and communication
- Mandatory (Communication): Must have clear, honest, customer-friendly communication, able to explain service limitations honestly and set clear expectations
- Mandatory (Education): Must have a bachelor’s degree or equivalent relevant experience
- Mandatory (Note): Fully remote role; candidate must be based in India, Thailand or another Southeast Asian country, with reliable internet and a suitable remote working setup
- Preferred (Background): Experience with international customers or in premium consumer services, hospitality, retail or e-commerce; and experience in business development, reporting or process improvement

Experience: 3–5 years · Remote · 6 days a week · Notice period up to 30 days

Benefits

- Flexible hours
- Remote work arrangement
- Return-to-work friendly (maternity/caregiving breaks welcomed)

📌 Customer Success Executive (Thai Speaking) (India)
🏢 TalentXO
📍 India