- Working towards resolution of customer concerns and closing loop with customers
- Attending to cases from USK Desk / MD’s Desk / Other Senior Management of the Organisation
- Liaise with Department / Division Heads and be a customer advocate in resolving the cases
- Work on the Root Cause of the Concern and ensure necessary changes are suggested to ensure the issue is fixed and so the same or another customer does not face a similar issue with us
Requirements
- Has customer centricity (Keeps the Customer First) in all perspective
- Has valuable communication skills (written and verbal)
- Has sound process / product knowledge
- Has zeal to learn new things and lead small process improvement ideas and spearhead them to closure / implementation