- Manage vendor invoicing process for entire function
- Define transparent SOP/Guidelines for validation checks to be performed while processing an invoice
- Perform validation of invoices received based on defined SOPs
- Follow up with respective stakeholders to get the required approvals
- Follow up with Accounts team to release the payments on time
- Track the invoice processing from start to end and ensure that invoices are paid as per contractual terms
- Identify opportunities to reduce the cost by sharing relevant feedback with the stakeholders
- Prepare and present the dashboard on entire process to the function leader
- Share provisions for the month with Accounts and ensure minimum deviation in actual payment from that of the provisions
- Ensure that the invoices are in line with the approved Budget and track it closely
Pre-requisite
- Must have strong working knowledge of Advanced Excel
- Must be from BPO/Call Center background with deep understanding of call center (both voice & non-voice)
- Must have handled invoicing process for large accounts (minimum 200 agents)
- Proven track record of performing error free processing of invoices within defined timelines.