Group Company: AU Small Finance Bank Limited

Designation: Customer Service Officer

Office Location:

Position description: #Position description#

Primary Responsibilities: #Primary Responsibilities#

Additional Responsibilities: #Additional Responsibilities#

Reporting Team

- Reporting Designation: #Reporting Designation#
- Reporting Department: #Reporting Department#

Educational qualifications preferred

#Education and Experience#

- Category: #Category#
- Field specialization: #Field specialization#
- Degree: #Degree#
- Academic score: #Academic score#
- Institution tier: #Institution tier#

Required Certification/s: #Required Certification/s#

Required Training/s: #Required Training/s#

Required work experience

- Industry: #Industry#
- Role: #Role#
- Years of experience: #Years of experience#

Job Brief:- AU Small Finance Bank Limited is seeking a dedicated and detail-oriented skilled to join our Operations and Services team. This role involves managing customer interactions with a focus on delivering exceptional service, resolving inquiries efficiently, and supporting the bank's commitment to financial inclusion and customer satisfaction. The ideal candidate will have a strong understanding of financial products, excellent communication skills, and the ability to handle complex customer issues while adhering to regulatory and compliance standards within the financial services industry.Responsibilities:-

- Serve as the primary point of contact for customers, addressing inquiries related to banking products and services promptly and accurately.
- Assist customers with account opening, maintenance, and transaction processing in compliance with bank policies and regulatory requirements.
- Resolve customer complaints and issues by investigating problems, providing appropriate solutions, and escalating when necessary to ensure timely resolution.
- Educate customers on the bank’s financial products, services,



and digital banking platforms to enhance customer experience and promote product adoption.
- Maintain accurate records of customer interactions, transactions, and feedback using the bank’s CRM and operational systems.
- Collaborate with internal departments such as credit, compliance, and operations to facilitate smooth service delivery and resolve customer-related issues.
- Monitor and report on customer service metrics to identify trends and areas for improvement, contributing to the continuous enhancement of service quality.
- Ensure adherence to all regulatory guidelines, internal policies, and audit requirements to mitigate risks and maintain the bank’s reputation.
- Participate in training programs to stay updated on new products, services, and compliance changes within the financial services sector.
- Support branch operations by assisting in cash handling, documentation verification, and other administrative tasks as required.

Skill:-

- Customer Relationship Management (CRM) Software
- Financial Product Knowledge
- Regulatory Compliance
- Conflict Resolution
- Effective Communication
- Data Entry and Documentation
- Problem-Solving
- Digital Banking Platforms
- Attention to Detail
- Multitasking and Time Management

Preferred Qualifications:-

- Bachelor’s degree in Finance, Business Administration, or a related field from a recognized university.
- Minimum of 2-4 years of experience in customer service within the banking or financial services industry, preferably in a similar role.

Key Performance Indicators: #Key Performance Indicators#

Required Competencies: #Required Competencies#

Required Knowledge: #Required Knowledge#

Required Skills: #Required Skills#

Required abilities

- Physical: #Physical#
- Other: #Other#

Work Setting Details: #Work Environment Details#

Specific requirements

- Travel: #Travel#
- Vehicle: #Vehicle#
- Work Permit: #Work Permit#

Other details

- Pay Rate: #Pay Rate#
- Contract Types: #Contract Types#
- Time Constraints: #Time Constraints#
- Compliance Related: #Compliance Related#
- Union Affiliation: #Union Affiliation#

📌 Customer Service Officer (Rajasthan)
🏢 AU Small Finance Bank
📍 Rajasthan