Role: CSE (Customer service Executive)

Location: Sriperumbudur, Chennai

Experience: 5 to 7 years

Education: BE or B.Tech

Shift: General shift

Industry: Manufacturing (OEM)

Department: CSD (Customer service Department)

Preferred Industries: Steel, Tyre, Automotive, Glass, and other manufacturing industries

Languages Required: Tamil and English

Job Summary

We are looking for an experienced Customer Service professional with solid expertise in Order Management, Customer Coordination, and Logistics Operations, preferably from the OEM or manufacturing industry.

The ideal candidate should have hands-on experience in managing customer purchase orders (POs), converting them into Sales Orders, preparing Proforma Invoices (PIs), coordinating with internal departments, and ensuring smooth order execution and timely delivery.

The candidate should be capable of managing challenging customer requirements and production plans while working closely with Sales, Marketing, Logistics, and Production teams.

Key Responsibilities

Order Management & Customer Service

- Receive,review, and process customer Purchase Orders (POs).
- Convert customer POs into Sales Orders (SOs) accurately.
- Prepare and coordinate Proforma Invoices (PIs) with customers and internal teams.
- Manage the complete order execution process, ensuring timely processing and delivery.
- Handle customer queries, requirements, and order-related concerns.

Sales & Internal Team Coordination

- Coordinate effectively with Sales and Marketing teams based on customer requirements and purchase orders.
- Work closely with Production, Planning, Finance, and Logistics teams to ensure smooth order execution.
- Manage challenging order schedules and customer delivery commitments.




- Ensure proper communication and follow-ups across all stakeholders.

Logistics & Supply Chain Management

- Coordinate domestic transportation and logistics activities.
- Manage export logistics documentation and coordination, wherever applicable.
- Monitor dispatch schedules and ensure timely delivery of products.
- Coordinate with transporters and logistics partners for shipment planning and execution.

Product & Drawing Coordination

- Handle customer orders related to Glass, Frames, and Fire Curtains.
- Review and coordinate technical drawings and specifications received from customers.
- Ensure drawings are reviewed and aligned with customer requirements before order processing.
- Coordinate with relevant technical and internal teams for drawing approvals and Proforma Invoice processing.

Planning & Customer Experience

- Support strategic order planning based on customer demand and business requirements.
- Monitor order status, delivery schedules, and pending approvals.
- Ensure a positive customer experience through effective communication and timely resolution of issues.
- Maintain accurate order records, documentation, and regular status updates.

Required Skills & Competencies

- Order Management
- Customer Service / Customer Relationship Management
- OEM Industry Experience
- Domestic Logistics & Transportation
- Export Logistics Coordination
- Sales Order Processing




- Purchase Order (PO) Management
- Proforma Invoice (PI) Preparation
- Strategic Planning & Order Execution
- Sales & Marketing Coordination
- Technical Drawing Review & Coordination
- Supply Chain Coordination
- Customer Experience Management
- Excellent Communication & Stakeholder Management

Candidate Requirements

- Prior experience in Customer Service / Order Management is mandatory.
- OEM industry experience is mandatory.
- Exposure to domestic logistics and transportation is required.
- Experience in manufacturing industries such as Steel, Tyre, Automotive, Glass, or related sectors is preferred.
- Experience handling both domestic and export logistics will be an added advantage.
- Ability to communicate effectively in Tamil and English.
- Strong coordination, planning, problem-solving, and customer-handling skills.

Notice Period

Immediate joiners, as well as candidates with a 15-day or 30-day notice period or those currently serving their notice period, are welcome to apply via [email protected] or Contact no. (phone hidden)

Benefits and Facilities

- Transport: AC bus facility with free pick-up and drop at regional points
- Food: 50% subsidized
- Stay allowance: Applicable

Role: Sales Operations / Enablement, Industry Type: Building Material (Glass), Department: Sales & Business Development, Employment Type: Full Time, Permanent Role Category: Sales Support & Operations Education UG: B.Tech / B.E. in Any Specialization Key Skills Skills highlighted with ‘‘ are preferred keyskills Order ManagementCustomer ServiceDomestic LogisticsManufacturing backgroundExport Logistics OEM experienceSales CoordinationOrder Processing

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