Company Description Magsmen Strategy Consultants is a growth-focused consulting firm that helps businesses scale with clarity and intention. For over five years, the team has worked at the intersection of brand, business, and legal to support founders, SMEs, and executives in building structurally sound and visually distinct organizations. Magsmen provides integrated services across brand strategy, business consulting, legal advisory, and executive development to address complex challenges holistically.

The firm is committed to eliminating blind spots that hold ambitious businesses back and becoming a long-term strategic partner for clients. Applicants joining Magsmen will be part of a team that values sharp thinking, practical execution, and future-ready strategy.

Role Description The Customer Relationship Specialist is a full time, on-site role based in Guntur. This role is responsible for managing day-to-day interactions with clients, responding to inquiries, and ensuring a positive experience across all touchpoints. The specialist will handle customer support requests, track and resolve issues, and proactively follow up to maintain high levels of satisfaction.

They will document client feedback, analyze recurring concerns, and collaborate with internal teams to improve service quality and client outcomes.



The role also includes maintaining accurate records in CRM tools, preparing basic reports on customer metrics, and supporting relationship-building activities such as check-ins, reviews, and service updates.

Qualifications

- Candidates should possess strong Customer Service and Customer Support skills to handle inquiries and resolve issues effectively.
- Candidates should possess Customer Satisfaction skills, with a focus on responding to feedback and maintaining long-term relationships.
- Candidates should possess clear and confident Communication skills for calls, emails, and in-person interactions.
- Candidates should possess Analytical Skills to interpret customer data, identify patterns, and suggest improvements.
- Relevant experience in client-facing or service-oriented roles, preferably in consulting, professional services, or related fields.
- Ability to work on-site in Guntur, manage multiple priorities, and collaborate with cross-functional teams.
- Strong organizational skills, attention to detail, and comfort using CRM or customer management tools.
- Bachelor’s degree in business, communications, or a related field is preferred, or equivalent practical experience.

📌 Customer Relationship Specialist (Guntur)
🏢 Magsmen Strategy Consultants
📍 Guntur