Luminarch Builders Pvt. Ltd. is looking for a responsible and customer-focused CRM Executive to manage customer relationships, handle enquiries, coordinate with internal teams, and ensure a smooth customer experience throughout the construction process.
The ideal candidate should have valuable communication skills, strong follow-up abilities, and the ability to maintain customer records efficiently.
Key Responsibilities
- Manage and maintain customer relationships from initial enquiry to project completion.
- Handle incoming customer enquiries through phone calls, WhatsApp, and other communication channels.
- Follow up with potential customers and maintain regular communication.
- Maintain and update customer information, enquiries, and follow-up records in CRM software.
- Coordinate with the sales, marketing, and project teams to ensure timely communication.
- Schedule client meetings, site visits, and appointments.
- Collect customer feedback and address customer concerns professionally.
- Track customer interactions and prepare regular reports.
- Ensure timely follow-ups and maintain customer satisfaction.
- Support the team in managing leads and converting enquiries into business opportunities.
Requirements & Qualifications
- Bachelor's degree in any discipline.
- Previous experience in CRM, customer relationship management, or customer service is preferred.
- Freshers with good communication and interpersonal skills may also apply.
- Valuable verbal and written communication skills.
- Basic computer knowledge and proficiency in MS Excel.
- Familiarity with CRM software is an added advantage.
- Strong organisational and follow-up skills.
- Ability to coordinate with different teams.
Preferred Skills
- Customer relationship management
- Lead management and follow-up
- Communication and interpersonal skills
- Problem-solving abilities
- Data entry and record management
- Team coordination
Why Join Us?
- Opportunity to work with a growing construction company.
- Professional and supportive work environment.
- Opportunity to develop customer relationship management skills.
- Previous experience in CRM or customer service is preferred. Freshers are also welcome to apply.
Pay: ₹15,000.00 - ₹20,000.00 per month
Advantages
- Flexible schedule
- Paid sick time
Application Question(s):
- What is your expected salary?
- What is your current?