CHARACTR is a contemporary streetwear brand that crafts statement pieces inspired by global culture, concept-driven design, and street art. Each collection embodies inner strength, personal truth, and the raw impact of self-expression, empowering individuals to tell their stories without words. CHARACTR creates designs with confidence and individuality, providing a space where everyone’s story is celebrated.
As the brand grows, it remains rooted in its mission to champion inclusivity and authenticity.
Hiring: Customer Relations & Operations Manager
If you are HIGHLY proactive , can take ownership, multitask effortlessly and thrive in a fast-paced HUSTLE CULTURED startup environment - this is for you .
Location - Nagpur
Role - Full time , In office
Salary - 15000 + (Based on Experience)
Key Responsibilities
- Manage and respond to customer queries across channels (WhatsApp, email, Instagram, etc.)
- Ensure a smooth and high-quality customer experience end-to-end
- Handle backend operations including order processing, returns, and exchanges
- Maintain and manage inventory/stock efficiently
- Coordinate with warehouse, logistics, and internal teams
- Work extensively on Google Sheets / Excel for tracking, reporting, and analysis
- Identify gaps in processes and improve operational efficiency
- Maintain accurate records and ensure data hygiene
Requirements
- Strong communication skills (written & verbal)
- Good working knowledge of Google Sheets / MS Excel
- Organized, detail-oriented, and responsible
- Ability to multitask and handle pressure in a fast-paced environment
- Basic understanding of e-commerce workflows
- Experience with Shopify is a plus
- Prior experience in customer service / operations is preferred