Job Title: Customer Care Executive – Insurance (Max Life)

Department: Operations – Customer Service

Location: Noida

Employment Type: Full-time

Experience Level: Entry-level (Freshers are welcome to apply)

About the Role: We are looking for a dedicated and customer-focused Customer Care Executive to join our Operations – Customer Service team. In this role, you will serve as the primary point of contact for a dedicated portfolio of customers. Your core focus will be delivering exceptional customer service, driving renewal premium collections, and identifying opportunities for new business through lead generation.Key Responsibilities

- Portfolio Management: Act as a one-stop solution provider for an allocated portfolio of approximately 5,000 customers.
- Outbound Engagement: Conduct proactive outbound calls to customers for policy servicing, renewal premium reminders/collections, and cross-sell/upsell lead generation.
- Inbound & Callback Support: Efficiently handle incoming customer queries and ensure strict adherence to callbacks for any abandoned calls.
- Issue Resolution: Deliver accurate, timely, and empathetic support to achieve high First Call Resolution (FCR) rates.
- Business Growth:



Identify customer needs during service interactions to generate high-quality leads for the sales team.

Qualifications & Skills
- Education: Undergraduate or Graduate in any discipline.
- Communication: Robust active listening skills paired with clear, persuasive verbal communication.
- Problem-Solving: Effective objection-handling abilities with a strong commitment to resolving customer concerns.
- Learning Agility: Eagerness to learn and adapt to the life insurance domain and internal processes. (Prior knowledge of the insurance industry is an added advantage, though not mandatory).

Key Performance Indicators (Measures of Success)
- Achievement of monthly renewal collection targets.
- Daily connected call volume (combined inbound and outbound).
- Transactional Net Promoter Score (T-NPS) and First Call Resolution (FCR) metrics.
- Call quality audit scores.
- Consistent attendance and strict adherence to callback timelines.

How to Apply: Interested candidates can apply directly through Indeed or Share their updated CV/resume to (phone hidden) Pay: ₹9,800.00 - ₹29,000.00 per month

Work Location: In person

📌 Customer Care Executive (Noida)
🏢 Nexus
📍 Noida