We are looking for customer-focused individuals to join the MyLife Advisors Team. In this role, you will serve as the primary point of contact for employees of ADP clients, assisting them with inquiries related to U.S. payroll, taxes, benefits, and leave management. You will provide end-to-end resolution, handle customer escalations, and deliver an exceptional service experience while meeting quality and customer satisfaction standards.

Key Responsibilities

Handle inbound and outbound interactions regarding payroll, taxes, perks, and leave-related inquiries.

Provide first-contact resolution and manage complex customer escalations.

Deliver exceptional customer service while meeting quality and CSAT expectations.

Identify process improvement opportunities and partner with SMEs to implement solutions.

Maintain schedule adherence and support business requirements, including night shifts and occasional weekends.



#QualificationsEducation

Any Graduate or Postgraduate (B.Com, B.Sc, BA, BHM, MA, M.Com, or equivalent).

Experience

Freshers and experienced candidates are welcome to apply.

Prior experience in customer service, contact centers, or client-facing roles is preferred.

Experience handling international inbound/outbound calls is an added advantage.

Required Skills

Excellent verbal and written communication skills.

Strong customer service and problem-solving abilities.

Excellent interpersonal and organizational skills.

Ability to manage escalations professionally and work effectively in a team environment.

Basic MS Excel knowledge.

Work Requirements

Willingness to work night shifts and occasional weekends.

📌 COS PSC ESR Hyd BPO 172562 (Telangana)
🏢 ADP
📍 Telangana