Manage patient enquiries, inbound and outbound calls, appointment scheduling, and lead follow-ups. Ensure timely resolution of patient queries, monitor service quality, support junior team members, and drive appointment conversions while maintaining high standards of patient experience.
Description
Job Title: Senior Executive – Contact Centre
Job Summary:
Manage patient enquiries, inbound and outbound calls, appointment scheduling, and lead follow-ups. Ensure timely resolution of patient queries, monitor service quality, support junior team members, and drive appointment conversions while maintaining high standards of patient experience.
Key Responsibilities:
- Handle complex patient enquiries and escalations.
- Monitor appointment bookings and lead follow-ups.
- Ensure timely and effective patient communication.
- Support team coordination and daily operational activities.
- Maintain accurate CRM records and performance reports.
Qualification: Any Bachelor's Degree.
Experience: 2–5 years of experience in customer service, telecalling, or healthcare contact centre operations.
Others Details
Job Code JOB-0021 Department CONTACT CENTRE Education 0 Experience 2 - 5 years Salary INR ₹3.5L - ₹5L State Tamil Nadu Country India Published Date 11 Nov 2026 Pay Structure Monthly Salary Shifts Rotational Work Mode In office
📌 Contact Centre - Senior Executive (Tamil Nadu)
🏢 MGM Healthcare
📍 Tamil Nadu
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